TQM Model of Elements-Deployment Table Developed from Quality ...

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Funeral Service of New York University (Inward mail from a TQM Manager at that time, Mr. Tsuguo Tomiyama). (C) Desrinctive feature of the Deming Prize is focus on pre- and aft- of processes. As for processes of the Deming Prize examination, it was recognized the following processes were taken placees (Tsuda [4]). (1) Pre-examination: Guidance by guidance lecturer (Instructive studying courses, Guidance Meeting and supporting for TQM President Diagnosis, etc. while sessioning on TQM President Diagnosis, other directors can familiar with way of Q and A technique by watching.) (2) Aft-examinaton: Supporting for improvement continuing based on "Examination Report" and continual Guidance Meeting. The above mentined process that has not been described to such "Guidline of the Deming Prize" (JQM is also similar) has been implemented by tacit program since it was founded. A lot of new managements and the quality control techniques were developed from among the mechanism of such Cooperation of Industrial, Acdemic, and Governmental Sectors for preparation of Deming Prize examination. This is also agreed with Professor Kume [7]. Philosophy: Management of respect humanity Manageing Organization: TQM Promotion Committee, TQM Promotion Division, and Company-wide Cooperative System Management Technique: Management Item, Policy Management, Daily Management, Cross-Functional Management, TQM President Diagnosis, Strategic Policy Management, QC Circle (Quality Circle), and Vision Management Quality Control Technique: QC 7 Tools, Management 7 Tools, QC Process Table, Process Capability Investigation, Quality Assurance System Table, Kano Method, Taguchi Method, QFD, Cost Project Planning, 7 Tools for Commodity Planning, Use of Statistical Method, Simultaneous Multi Design, Proceeding Integration Development, Initial Production Flow Management, and Hierarchizing Software Design Education: Education System by Hierarchylevel (Consistent Educational System from top management zone to worker) It is necessary to encourage various technique developments with Environmental Management, TQM for globalization age, and the Information Technology and TQM, etc. as an agenda in the future. These are roles of the Cooperation between Industrial, Academic, and Governmental Sectors to support the Deming Prize Examination 271
preparation processing in a new age. It is a reason to mention by "There is a bud of a new technique only in the workshop (Genba) of the enterprise" that Deming Prize in the future should be the trigger for creating of broader and newer view oriented something defferent or unique while overcoming history and tradition. (D) Quality Control is democracy in industry. Dr. W. E. Deming mentioned as “Democracy in Industry one might say", in the book of “Elementary Principles of The Statistical Control of Quality" (Deming [8]) though this word even is described to the Deming Eight Days Course. Moreover, Dr. Kaoru Ishikawa (1985) said ‘The Swedish people have observed the way we handle management. They termed it ‘Industrial Democracy.’ That says it all.” at Chapter 6 ‘TQC Is a Thought Revolution in Management”, the last page of Paragraph 6 “Respect for Humanity as Management Philosophy” in the book of “What is Total Quality Control? The Japanese Way” (Ishikawa [9]). It was happening to entirely similar with both concepts. This “Industrial Democracy” is difined as "To determine the policy of employees welfare under cooperation with both management side and labor side" (A random house English-Japanese Dictionary: Shogakukan). The side is different between latter “Industrial Democracy”, and Dr. Deming's idea "Democracy in industry". However, it is thought that TQM by the thought of democracy may be thought. It is better to wait for the research in the future. 9.2.6 Relation between ISO9000 and TQM It has been said, "ISO 9000 is not commendation but a certificationan" by difference between ISO 9000 and TQM implementation scheme but because BIG THREE in the USA procceed QS 9000 by combination of TQM and ISO and recommend to parts supplier for implementation, it might be necessary to consider for such concept for TQM innovation stepping, which are already mentioned in Para. 7.3 that is not only Japan but also worldwide trend to reconsider. 9.3 Enactment of National Quality Award in Japan 9.3.1 Domestic Movements The one typically taken up with each award concerning business management in Japan according to investigation of Hosotani and Irino [10] are as follows. (1) TQM: Deming Prize and Japan Quality Medal (2) PM･TPM(Total Productive Maintenance) Special Award (3) IE: TP(Total Productivity) Promotion Special Award (4) VE: Miles Award Enterprise Award These are reported their feature and detail comparison analysis. 272
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TQM Model of Elements-Deployment Ta
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3.4 Foundation of Japan Quality Awa
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8.4.2 Fundamental Concept 227 8.4.3
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Figure 4.4 View Points of examinati
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Table 2.13 Education Courses of gro
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Table 8.5 Execution Rate of each Fu
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global competitiveness and manageme
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is called the Process Control Empha
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started in the same year in 1987 to
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Chapter 2 Deming Prize and its Infl
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overseas companies and except 15 JQ
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In 1960, manufacturing industries w
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Purpose of promotion 1 Managem ent
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method of promotion, and all compan
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A new product and new technological
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Table 2.5 Criteria for Tangible Eff
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Table 2.6 Intangible Effects of TQM
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It is actually feeling of all emplo
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In addition, there is an company gr
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Contributing to the quality improve
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Management Theory and the IE introd
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. 2.5.2 Social Influence of Groups-
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As shown in Table 2.9, Toyota Group
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Table 2.10 Main Quality Awards that
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education outside the company, and
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Table 2.13 Educational Course of gr
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(G) Company Evaluation System (1) Q
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③ Proceed to organize TQM promoti
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Grancing over such status report, w
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And, there is part delivery manufac
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planning stage, and be opened the d
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the Antitrust Law of the USA, but t
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These social systems were planned a
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concept dessemination and rearing Q
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Reference 1. Noriaki Kano and Kozo
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36. J.M. Juran: Up-coming century o
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and individual visited to JUSE from
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EQA propagated to all Europe and Af
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Middle East, and Asian countries. M
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management-led and customer-oriente
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September 15, 1988, and the quality
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Then, EU (European Union) and EFTA
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No. of Companies 120 100 80 60 40 2
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This observation was further mentin
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further than we could have done on
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for business result/performance eva
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(C) Social influence of Malcolm Bal
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Sum of Winners 70 60 50 40 30 20 10
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④ Create a succinct decription of
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Award was won at the international
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The social influence of JQA is summ
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the TQM activities is concentrated
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Reference 1. Noriaki, Kano and Kozo
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Chapter 4 Development of Comparison
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Award TQM Element Deployment Table
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(2) MBNQA is recognized their requi
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Table, 4.1 Emphasis point % compari
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method. This system are structured
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The EQA was further expanded the co
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(C) Objectives (1) Exept Deming Pri
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1 Leadership (120) Leader ship (10%
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Aim of TQM Framework of TQM (10) Co
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(b) Item for Human Resource related
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Table 4.4 Comparison of Expensecost
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(3) The assessment process is that
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Functional analysis of Deming Prize
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Step 2 to Step 3 Conversion of 4 th
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(Deming Prize Committee [7]), “Ma
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of MBNQA by Table 4.8 decrease elem
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Table 4.12 TQM Elements Deployment
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that this matrix is organized by 18
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Table 4.13 is named "TQM Elements D
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anking is done, rough of the featur
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There is neither "3 Customers and M
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Comparing the both, it is shown tha
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ut the coparison possibility can be
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5. EFQM: The EFQM Excellence Model
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Attached Table: TQM Quality Award E
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y mutual comparison of each Quality
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In the Principal Component Analysis
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correlation with element related to
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Quality Award, as shown in Fig. 5.1
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About the absolute value of Factor
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Fundamental Feature (Speciality) To
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the Basis of quality management is
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Table 5.5 Summary of Factor Structu
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Table 5.6 Common factor and Factor
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technology utilization, To develop
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Reference 1. Kozo Koura, Tadashi Yo
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1 Partner factor 6 Customer Market
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Criteria Element into each crossing
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Table 6.1 MBNQA Criteria Item Ttime
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It is summarized that the criteria
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Table 6.3 Contribution Ratio of Eig
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|Factor Loading| ≧ 0.4 or less: L
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esults |Factor Loading| ≧ 0.4 or
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(f) criteria in 2003 About the abso
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2001 (former) Table 6.4 Summary of
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2001 former), “Meassurement, anal
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Fiscal Year 1988 1989 1997 1999 200
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management" for the future and "Qua
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Table 7.1 Progress of Management an
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Cost-up. The Construction of Consti
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improving steadily by promoting dep
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It was decided to achieve the above
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TQM (illustration)" as a common sta
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Because TQM is company-wide activit
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information management (IT; informa
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Fig. 7.3 The Evolution of Strategic
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7.4 Management at which TQM aims Wh
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Management for Policy: Development
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When settling on by 2005 visions, A
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Chapter 8 Cross-Functional Manageme
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Cross-Functional Management being c
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The left side of Fig. 8.1 is Deming
Page 231 and 232: cross-functionaly with TQM by board
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Page 237 and 238: 8.3.2 Role and Duty of Cross-Functi
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Page 245 and 246: department become secretariat thoug
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Page 251 and 252: After 1960's, most of the Deming Pr
Page 253 and 254: Management (10.5) Auxiliary functio
Page 255 and 256: Table 8.7 Problems before Introduct
Page 257 and 258: Table 8.9 Main Problem before Intro
Page 259 and 260: Table 8.10 Effects after Introducti
Page 261 and 262: (4) It becomes easy for the Bottom
Page 263 and 264: Reference 1. Kozo Koura: Developmen
Page 265 and 266: September 1999 32. Michiteru Ono: J
Page 267 and 268: Table 9.1 Summary of Comarison Anal
Page 269 and 270: (a) Processes that benefit customer
Page 271 and 272: That is, ISO proposed the process f
Page 273 and 274: Table 9.2 Comparison of Leaderships
Page 275 and 276: of joint collaboration work beween
Page 277 and 278: It was President TQM Diagnosis in D
Page 279 and 280: classes are sent with at the top th
Page 281: His interest never waned. If the mo
Page 285 and 286: William A. Golomski cooperated behi
Page 287 and 288: And, this relates to the civilizati
Page 289 and 290: Reference 1. Masao Nemoto, Kozo Kou
Page 291: for receiving the material offer fr
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