TQM Model of Elements-Deployment Table Developed from Quality ...

2000. The unemployment hovered around 5.6% to 5.7% in 2001 and 2002.
When you show a typical enterprise case
(a) Burton-Apta Refractory Manufacturing Ltd.
Burton-Apta’s 230 employees make refractory ceramic products and complete
systems used in kilns that produce other ceramics. The company has worked to
improve the operational quality of its systems and processes since the eary ’70 and
initiated its operative quality regulaton system in 1976. The emphasis was on the
connection between quality control (of production and product) and technological
development.
The idea of TQM was brought into Hungary by a former professor of Tsukuba
University and MIT guest professor Shoji Shiba (Note: Depend on the request of a
Hungarian Industrial Ministry) in 1986. The Burton-Apta Co. introduced the idea,
won International Institute for Applied System Analysis (IIASA) Shiba-Award in
1993, and acquired ISO 9001 certification. It won a first Hungarian National Quality
Award in the mid-sized business category at 1997 beginning of the year, the European
Quality Award finalist in 1998, the European Quality Prize in 1999 and finally it won
the European Quality Award in 2000. As a result, the production loss decreases and
the market share is rising though an economic depression. The manager in this
company completes new QMS (Quality Management System) now, and is performing
the role of the best practice spread in all Hungary. Moreover, the influence of the
Burton-Apta reaches other enterprises in the region, and gives the environment a
special emphasis.
(b) Herend Porcelain Manufacturing Ltd.
The QMS based on ISO 9001 introduced in 1987 and registration was achieved in
1995, and the development of the TQM system that integrates ISO 14000 and British
Standard Institute’s BS 8000, the safety management system, and other QMS is
carrid out in addition. The failure cost was decreased more than an increase of the
prevention cost, activated the development activities, and strengthened the market
position as a result. The first IIASA Shiba Awarde and the first Hungarian National
Quality Award were won in 1996, and it became a winning of enterprise
ecology-business awards in 1999 and 2001.
(c) Pick Meat Co.
The idea, the tool, and the technique of the quality were widely used after it had
established it in 1986, the Bronze Medal at the 1900 World Expo in Paris, a certificate
of merit at the 1935 World Expo in Brussels, the Hungarian National Quality Award
in1999 and recognition for excellence by the EFQM in 2001 and 2002. Moreover, the
execution of calling GMP (Good Manufacturing Practices), GHP (Good Hygiene
Practices), HACCP (Hazard Analysis and Critical Control Point), and QCCP (Quality
Analysis and Critical Control Point) was decided, ISO9001 was registered in 1995,
and the system was later improved and audited to ISO 9001: 2000. Crystal Crown
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