TQM Model of Elements-Deployment Table Developed from Quality ...

The Quality Award is a greatly more wide-ranging management system than ISO
9000 if it sees from the factor structure analysis clarified in Chapter 5. It can be said
that the target that should be achieved is the same and it is in the relation of the inside
and outside (both side) means as Iizuka [6] advocates it, because ISO 9000 is a quality
system demand under the buyer's standpoint, and TQM aims at the establishment of
the quality system for attainment of Customer Satisfaction: CS and Customer Delight:
CD under the producer, on the other hand. Moreover, ISO 14000 is thought to be a
requirement of management system eatablishment based on the environmental quality,
and there is a lot of point to supplement the former standard. Therefore, it is no wonder
to present various papers for studying on integration of the both standards not only in
Japan but also in main each country like the paper of the ASQ Annual Conference etc.
Fig. 7.3 is the one paper presented at the EOQ Annual Congress that is explaining for
ISO 9000 is assumed to be one - step of the TQM achievement and the level of TQM is
put at the EQA level (Gisella Connca [7]).
That is,
Stage 1. Operational Quality: "Product Quality" and "Quality of Production Process".
Stage 2. Formalized Quality: “Acquisition of ISO 9000” and “Formalized Quality
System”.
Stage 3. Strategic Quality Management: In the developmental stage three phases are
recognizable: the control and management of the process quality; strategic
benchmarking and quality awards, and diagnostic self-assessment,
particularly stimulated by the spread of quality awards.
In general, the standard is specified for minimum requirement to be achieved that
it must not be satisfied with the level of ISO 9000, as for the enterprise concern. Under
such circumstances, TQM is, needless to say, to accomplish further higher level of
quality system, and physically have been advanced as such to date. Therefor, Quality
Award must be contributing for Customer Satisfaction by more aggressive quality
system improvement.
Eventually, it is necessary to locate the relation between both from such a viewpoint.
As for such concern, it is found among ISO 14000 related papers like as integration with
TQM (Yoshizawa, Koura [8], Koura [9], and Syukuya, Ito, Tanaka, Kato, Koura [10]),
and it is considered about the improvement and the revolution of the business
management on quality strategy to achieve the National Quality Award after the
certification of two standards in the future.
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