TQM Model of Elements-Deployment Table Developed from Quality ...

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Here, iIt is to expain the Japan Quality Award (JQA). Japan Productivity Center for Socio-Economic Development has the Management Quality Council which and Japan Quality Award Promotion department which office are managing for commndation and administrative function sinc 1996 by annual recognition scheme. As for dissemination program for business management concerns, it is quite active operationon JQA Management Program by publishing regular periodic busoness management quality report in domestic on the other hand and it get the branch office in especially the USA, acquire detailed information on the MBNQA and also dispatching overseas study team by annual basis such as the MBNQA Investigation Team etc. The item of the proposal hangs as follows from among the 1997 MBNQA Investigation Team Report [11] "Customer Focus System Management/ Dramatic management paradigm revolution in USA"- Threat of Acceleration Quality Journey-. 『Ⅳ. Proposal to business administrator and leader of various circles of Japan (1) The JQA is promoted to a national commendation, and try to expand more to have more population. (2) A top management behavior by leadership is absolutely indispensable to succeed in the management quality activity. (3) The ultimate methodology of the management quality activity is the human resources development. (4) It aims at the JQA that surpasses the MBNQA. (5) Establishment at early stage of professional research laboratories of Bench Marking in Japan (6) Promotion of management quality activity by cooperation of Japan and Asian countries』 It is very enthusiastic. Observable items in this is to aim at "Institution of National Quality Award" and "Award that surpasses the MBNQA" and, in addition, to take up "Cooperation of Japan and Asian countries". 9.3.2 Institution of National Quality Awards As mention in Chapter 3, the reason for the enactment of the MBNQA by "Minutes of the American Congress", it is recognized that the enactment of the MBNQA were supported not only the movements of the industrial field and individual enterprise but also the leaders of American Quality Control Field, such as Dr. W. Edwards Deming, Dr. Joseph M. Juran, Dr. Armand V. Feigembaum, Mr. Philips B. Crosby, and Mr. 273
William A. Golomski cooperated behind that. And, the flow of the thought of the customer focus and the quality focus became the consensus of the American Congress. Moreover, based on such historical events, not only USA but also Japan have been rediprocally the same mistake, isn't the Quality Award at "National commendation" level necessary as being also in the proposal of the 1997 MBNQA Investigation Team Report in above-mentioned Japan Productivity Center for Socio-Economic Development? The institution of "National Quality Award" is expected as a link in the chain of the big politics that activates the root of "People's Civilization Power" as described later. 9.4 Enactment of International Quality Award 9.4.1 Movement in Foreign Countries At the 50th ASQ Annual Qualty Conference, the paper as "Quality Chain" from Israel (Zonnenshain [12]) was presented. This was proposed that USA had to act as a leader, to advance TQM in a common worldwide direction, to advocate Global Quality Award enactment in that. In addition, he mentioned for organizing of international relationship through ISO program as their standard, and further to mutually exchnge Quality Ambassador each other. The speaker, Dr. Avidor Zonnenshain is Director Quality and Excellence Center, Israel and past chairman of the World Quality Council (WQC). This WQC established in 1996, and has the 28 organizations of each country and 14 individuals totals 42 members, which were assembled several-time meetings of a year in each country and extends to the present. Moreover, this WQC had Grobal Network of Quality Award Organization (GNQAO) of the Quality Award Organization in each countries, and aimed at the information exchange. Recently, this activity is not active though “Coordinate a world quality award process" was taken up in the project. Moreover, it seems to be interested in a new National Quality Award in each country by NIST (National Institute of Standard and Technology, USA: Malcolm Baldrige National Quality Award Program) and to investigate (inward mail to the author). NIST invited participant representatives (National Quality Award Organization in the country) from the foreign country as a special guest at the lunch time of the conference, and had an international session and the network session after it ends, and aimed at exchanging as for Quest for Excellence Conference of Malcolm Baldrige National Quality Award, in February, 1998,. 9.4.2 Proposal for International Quality Award It is a good time to consider for such International Quality Award installation proposal under the worldwide recognition consensus on Quality Consciousness by TQM, ISO, Lean System and each countries’ own Natiional Quality Award Enactment by national level of sharp recognition on Quality Consciousnes. For instance, it is firstly, to 274
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TQM Model of Elements-Deployment Ta
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3.4 Foundation of Japan Quality Awa
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8.4.2 Fundamental Concept 227 8.4.3
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Figure 4.4 View Points of examinati
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Table 2.13 Education Courses of gro
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Table 8.5 Execution Rate of each Fu
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global competitiveness and manageme
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is called the Process Control Empha
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started in the same year in 1987 to
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Chapter 2 Deming Prize and its Infl
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overseas companies and except 15 JQ
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In 1960, manufacturing industries w
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Purpose of promotion 1 Managem ent
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method of promotion, and all compan
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A new product and new technological
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Table 2.5 Criteria for Tangible Eff
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Table 2.6 Intangible Effects of TQM
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It is actually feeling of all emplo
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In addition, there is an company gr
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Contributing to the quality improve
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Management Theory and the IE introd
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. 2.5.2 Social Influence of Groups-
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As shown in Table 2.9, Toyota Group
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Table 2.10 Main Quality Awards that
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education outside the company, and
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Table 2.13 Educational Course of gr
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(G) Company Evaluation System (1) Q
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③ Proceed to organize TQM promoti
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Grancing over such status report, w
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And, there is part delivery manufac
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planning stage, and be opened the d
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the Antitrust Law of the USA, but t
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These social systems were planned a
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concept dessemination and rearing Q
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Reference 1. Noriaki Kano and Kozo
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36. J.M. Juran: Up-coming century o
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and individual visited to JUSE from
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EQA propagated to all Europe and Af
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Middle East, and Asian countries. M
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management-led and customer-oriente
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September 15, 1988, and the quality
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Then, EU (European Union) and EFTA
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No. of Companies 120 100 80 60 40 2
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This observation was further mentin
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further than we could have done on
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for business result/performance eva
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(C) Social influence of Malcolm Bal
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Sum of Winners 70 60 50 40 30 20 10
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④ Create a succinct decription of
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Award was won at the international
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The social influence of JQA is summ
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the TQM activities is concentrated
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Reference 1. Noriaki, Kano and Kozo
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Chapter 4 Development of Comparison
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Award TQM Element Deployment Table
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(2) MBNQA is recognized their requi
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Table, 4.1 Emphasis point % compari
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method. This system are structured
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The EQA was further expanded the co
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(C) Objectives (1) Exept Deming Pri
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1 Leadership (120) Leader ship (10%
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Aim of TQM Framework of TQM (10) Co
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(b) Item for Human Resource related
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Table 4.4 Comparison of Expensecost
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(3) The assessment process is that
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Functional analysis of Deming Prize
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Step 2 to Step 3 Conversion of 4 th
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(Deming Prize Committee [7]), “Ma
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of MBNQA by Table 4.8 decrease elem
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Table 4.12 TQM Elements Deployment
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that this matrix is organized by 18
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Table 4.13 is named "TQM Elements D
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anking is done, rough of the featur
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There is neither "3 Customers and M
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Comparing the both, it is shown tha
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ut the coparison possibility can be
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5. EFQM: The EFQM Excellence Model
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Attached Table: TQM Quality Award E
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y mutual comparison of each Quality
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In the Principal Component Analysis
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correlation with element related to
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Quality Award, as shown in Fig. 5.1
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About the absolute value of Factor
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Fundamental Feature (Speciality) To
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the Basis of quality management is
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Table 5.5 Summary of Factor Structu
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Table 5.6 Common factor and Factor
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technology utilization, To develop
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Reference 1. Kozo Koura, Tadashi Yo
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1 Partner factor 6 Customer Market
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Criteria Element into each crossing
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Table 6.1 MBNQA Criteria Item Ttime
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It is summarized that the criteria
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Table 6.3 Contribution Ratio of Eig
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|Factor Loading| ≧ 0.4 or less: L
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esults |Factor Loading| ≧ 0.4 or
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(f) criteria in 2003 About the abso
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2001 (former) Table 6.4 Summary of
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2001 former), “Meassurement, anal
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Fiscal Year 1988 1989 1997 1999 200
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management" for the future and "Qua
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Table 7.1 Progress of Management an
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Cost-up. The Construction of Consti
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improving steadily by promoting dep
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It was decided to achieve the above
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TQM (illustration)" as a common sta
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Because TQM is company-wide activit
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information management (IT; informa
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Fig. 7.3 The Evolution of Strategic
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7.4 Management at which TQM aims Wh
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Management for Policy: Development
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When settling on by 2005 visions, A
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Chapter 8 Cross-Functional Manageme
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Cross-Functional Management being c
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The left side of Fig. 8.1 is Deming
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cross-functionaly with TQM by board
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Page 251 and 252: After 1960's, most of the Deming Pr
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Page 259 and 260: Table 8.10 Effects after Introducti
Page 261 and 262: (4) It becomes easy for the Bottom
Page 263 and 264: Reference 1. Kozo Koura: Developmen
Page 265 and 266: September 1999 32. Michiteru Ono: J
Page 267 and 268: Table 9.1 Summary of Comarison Anal
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Page 271 and 272: That is, ISO proposed the process f
Page 273 and 274: Table 9.2 Comparison of Leaderships
Page 275 and 276: of joint collaboration work beween
Page 277 and 278: It was President TQM Diagnosis in D
Page 279 and 280: classes are sent with at the top th
Page 281 and 282: His interest never waned. If the mo
Page 283: preparation processing in a new age
Page 287 and 288: And, this relates to the civilizati
Page 289 and 290: Reference 1. Masao Nemoto, Kozo Kou
Page 291: for receiving the material offer fr
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