TQM Model of Elements-Deployment Table Developed from Quality ...

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The above-mentioned 11 factors can be observed as follows. First of all, though Factor 2 (Social Responsibility factor), Factor 4 (Leader Philosophy factor), and Factor 10 (Management Responsibility factor) are factors that relate to management person's leadership, Factor 2 is a responsibility to the outside of the organization to the society and the stockholder and it has the side where the profit as the result of the enterprise etc. are focused, Factor 10 has responsibility that turns internally as management person's role in the ISO quality management system, and Factor 4 has the side of the philosophy and zeal (passion) for implementation to TQM of the management person with whom responsibility is promoted especially by the Deming Prize. This is thought that the mission of the EQA to Factor 2 and Factors 4, the vision and ethics to Factor 10, and the value and culture are corresponding to Factor 4. Moreover, the distribution evaluation point of the Deming Prize is the Topmanagement 100 points, the Fundamental 100 points, the feature of TQM 5 points, and the Topmanagement's occupying the weight of about 50% shows the importance. It can be said that these three factors will show the importance of the leadership by each dividing and displaying into three sides as being in the explanation of the above-mentioned. Though Factor 6 (Customer Market factor), Factor 11 (Process factor), and Factor 3 (Cross-Management factor) relate to the process of the customer value creation and product development, production, and offer, Factor 6 centers on understanding and respondence to the customer and market, Factor 11 takes up a Daily Management process of the customer value creation and the continual improvement, and Factor 3 divides the side where the revolution of the system including QCDS is focused. Factor 5 (Strategic Plan factor) corresponds to the strategic plan, the policy and strategy, and the decision and deloyment, and company's basic principles of each Award. Factor 8 (Information Utilization factor) corresponds to the analysis of information, the information management and analysis, and IT and Factor 9 (Human Resources Development factor) corresponds to the human resources focus, the people management, the people results and the ability improvement of individuals and organization and the human capability development. It is specific obsevation that factor 1 (Partner factor) corresponds only to the EQ4 Partnership of EQA, Factor 8 (Information Utilization factor) doesn't have correspondence by in the EQA. On the other hand, the factor corresponding to the business results of each Award oppositely corresponds to Factor 2 (Social Responsibility factor) and Factor 6 (Customer Market factor) are the main, and factor 9 (Human Resources Development factor), Factor 11 (Process factor), and Factor 7(Revolutionary Innovation factor) are added to this. 5.4. Study of Analysis Result 5.4.1 Factor Structure of each Quality Award It is prepared for relation diagram between the above-mentioned 11 factors and each 151
Quality Award, as shown in Fig. 5.1, 5.2, 5.3, 5.4, and 5.5. In those figures, bold arrow shows 0.6 or more of the Factor Loading in the absolute value and fine arrow shows that 2nd place below the decimal is rounded off and it has 0.4 or more (0.4 or less and expression) of Factor Loading. Though simply considering, it is the consideration of the correspondence of the 1st level element of the criteria item of each Award and each factor, and it is thought more clear pictures if further continuing on detail analysis to 2nd or 3rd levels elements. (A) Malcolm Baldrige National Quality Award About the absolute value of Factor Loading |Factor Loading| ≧ Factor of 0.6: Strategic Plan, Customer Market, Process, Information Utilization, and Human Resoouces Development |Factor Loading| ≧ Factor of 0.4 or less: Social Responsibility, Management Responsibility, and Leader Pilosophy |Factor Loading| < Factor of 0.4 or less: Partner, Cross- Management, and Revolutionary Innovation MB1 Leadership is established. MB2 Strategic plan is established. MB3 Market & Customer is focused. MB4 Information is analyzed. MB5 Human Resources is focused. MB6 Process Management is established. MB7 Business result is measured & evaluated. Fig. 5.1 Factor Structure of MBNQA 152 Social Responsibility Management Responsibility Leader Philosophy Strategic Plan Partner Customer Market Process Cross-Management Information Utilization Human Resources Development Revolutionary Innovation
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TQM Model of Elements-Deployment Ta
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3.4 Foundation of Japan Quality Awa
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8.4.2 Fundamental Concept 227 8.4.3
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Figure 4.4 View Points of examinati
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Table 2.13 Education Courses of gro
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Table 8.5 Execution Rate of each Fu
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global competitiveness and manageme
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is called the Process Control Empha
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started in the same year in 1987 to
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Chapter 2 Deming Prize and its Infl
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overseas companies and except 15 JQ
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In 1960, manufacturing industries w
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Purpose of promotion 1 Managem ent
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method of promotion, and all compan
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A new product and new technological
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Table 2.5 Criteria for Tangible Eff
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Table 2.6 Intangible Effects of TQM
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It is actually feeling of all emplo
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In addition, there is an company gr
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Contributing to the quality improve
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Management Theory and the IE introd
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. 2.5.2 Social Influence of Groups-
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As shown in Table 2.9, Toyota Group
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Table 2.10 Main Quality Awards that
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education outside the company, and
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Table 2.13 Educational Course of gr
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(G) Company Evaluation System (1) Q
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③ Proceed to organize TQM promoti
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Grancing over such status report, w
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And, there is part delivery manufac
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planning stage, and be opened the d
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the Antitrust Law of the USA, but t
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These social systems were planned a
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concept dessemination and rearing Q
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Reference 1. Noriaki Kano and Kozo
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36. J.M. Juran: Up-coming century o
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and individual visited to JUSE from
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EQA propagated to all Europe and Af
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Middle East, and Asian countries. M
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management-led and customer-oriente
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September 15, 1988, and the quality
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Then, EU (European Union) and EFTA
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No. of Companies 120 100 80 60 40 2
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This observation was further mentin
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further than we could have done on
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for business result/performance eva
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(C) Social influence of Malcolm Bal
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Sum of Winners 70 60 50 40 30 20 10
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④ Create a succinct decription of
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Award was won at the international
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The social influence of JQA is summ
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the TQM activities is concentrated
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Reference 1. Noriaki, Kano and Kozo
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Chapter 4 Development of Comparison
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Award TQM Element Deployment Table
Page 111 and 112: (2) MBNQA is recognized their requi
Page 113 and 114: Table, 4.1 Emphasis point % compari
Page 115 and 116: method. This system are structured
Page 117 and 118: The EQA was further expanded the co
Page 119 and 120: (C) Objectives (1) Exept Deming Pri
Page 121 and 122: 1 Leadership (120) Leader ship (10%
Page 123 and 124: Aim of TQM Framework of TQM (10) Co
Page 125 and 126: (b) Item for Human Resource related
Page 127 and 128: Table 4.4 Comparison of Expensecost
Page 129 and 130: (3) The assessment process is that
Page 131 and 132: Functional analysis of Deming Prize
Page 133 and 134: Step 2 to Step 3 Conversion of 4 th
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Page 137 and 138: of MBNQA by Table 4.8 decrease elem
Page 139 and 140: Table 4.12 TQM Elements Deployment
Page 141 and 142: that this matrix is organized by 18
Page 143 and 144: Table 4.13 is named "TQM Elements D
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Page 147 and 148: There is neither "3 Customers and M
Page 149 and 150: Comparing the both, it is shown tha
Page 151 and 152: ut the coparison possibility can be
Page 153 and 154: 5. EFQM: The EFQM Excellence Model
Page 155 and 156: Attached Table: TQM Quality Award E
Page 157 and 158: y mutual comparison of each Quality
Page 159 and 160: In the Principal Component Analysis
Page 161: correlation with element related to
Page 165 and 166: About the absolute value of Factor
Page 167 and 168: Fundamental Feature (Speciality) To
Page 169 and 170: the Basis of quality management is
Page 171 and 172: Table 5.5 Summary of Factor Structu
Page 173 and 174: Table 5.6 Common factor and Factor
Page 175 and 176: technology utilization, To develop
Page 177 and 178: Reference 1. Kozo Koura, Tadashi Yo
Page 179 and 180: 1 Partner factor 6 Customer Market
Page 181 and 182: Criteria Element into each crossing
Page 183 and 184: Table 6.1 MBNQA Criteria Item Ttime
Page 185 and 186: It is summarized that the criteria
Page 187 and 188: Table 6.3 Contribution Ratio of Eig
Page 189 and 190: |Factor Loading| ≧ 0.4 or less: L
Page 191 and 192: esults |Factor Loading| ≧ 0.4 or
Page 193 and 194: (f) criteria in 2003 About the abso
Page 195 and 196: 2001 (former) Table 6.4 Summary of
Page 197 and 198: 2001 former), “Meassurement, anal
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Page 201 and 202: management" for the future and "Qua
Page 203 and 204: Table 7.1 Progress of Management an
Page 205 and 206: Cost-up. The Construction of Consti
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Page 209 and 210: It was decided to achieve the above
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Because TQM is company-wide activit
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information management (IT; informa
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Fig. 7.3 The Evolution of Strategic
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7.4 Management at which TQM aims Wh
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Management for Policy: Development
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When settling on by 2005 visions, A
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Chapter 8 Cross-Functional Manageme
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Cross-Functional Management being c
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The left side of Fig. 8.1 is Deming
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cross-functionaly with TQM by board
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For example, a Worjing Team of Qual
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Fig.8.5 (a) Highly Developed Organi
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8.3.2 Role and Duty of Cross-Functi
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(1) All mutual agreement is obtaine
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It is understood that the compositi
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And, if it is company-wide problem,
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department become secretariat thoug
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(3) Do not think that Division Mana
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is clarified though the business jo
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After 1960's, most of the Deming Pr
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Management (10.5) Auxiliary functio
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Table 8.7 Problems before Introduct
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Table 8.9 Main Problem before Intro
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Table 8.10 Effects after Introducti
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(4) It becomes easy for the Bottom
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Reference 1. Kozo Koura: Developmen
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September 1999 32. Michiteru Ono: J
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Table 9.1 Summary of Comarison Anal
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(a) Processes that benefit customer
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That is, ISO proposed the process f
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Table 9.2 Comparison of Leaderships
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of joint collaboration work beween
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It was President TQM Diagnosis in D
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classes are sent with at the top th
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His interest never waned. If the mo
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preparation processing in a new age
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William A. Golomski cooperated behi
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And, this relates to the civilizati
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Reference 1. Masao Nemoto, Kozo Kou
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for receiving the material offer fr
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