TQM Model of Elements-Deployment Table Developed from Quality ...

that this matrix is organized by 180 × 46 elements structures. Moreover, the
Relatinship Index has totaled to 1st level element from distribution evaluation point of
3rd level of each Quality Award TQM Element
Step 8: To restructure for the previous TQM Elements Deployment Table (synthesis) by
Cluster Analysis using matrix of step 7 again.
A structure of TQM Element Deployment Table (synthesis) as shown in Table 4.12
is examined by Cluster Analysis while using of JUSE – STA soft of K-means method by
treating with data of TQM Quality Award Element Comparason Matrix (synthesis)
prepared in step 7 as multivaluate data is used.
The purpose of the analysis is in improving objectivity of the TQM Element
Deployment Table, grouping by using Cluster Analysis which is one of Numerical
Classification method and in addition of the study to the result, because the fault of
analysis person subjectivity is entered as smells by all means in the study of step 7.
The cluster analysis does carrying out five time consecutive trial tests while Cluster
Numbers is selected from 8 to 12, and the appropriate one is thought the 11 clusters
finally. During the test, 10 crusters are rather large grouping range that it is afraid
to contain other heterogeneous elements, on the other hand, if 12 clusters, it is shown
too small for clustering that 11 was selected.
Next, it is to identify for 11 clusters to be included, and 2nd level elements is renewed
by grouping of 3rd levlel elements, thus TQM Elements are restructured. While
processing through, the first grouping element by KJ method was (1st levelwas9, 2nd level was 32 and 3rd level was 180) is now 1st level is 11, 2nd level is 48 though the
number of 3rd level elements did not change, which are shown by Table 4.13 (which is
shown till 2nd level only) comparing with Table 4.12, the followings are improved.
(1) "7. Information system is established" and "8. Human Resources is developed" were
extracted and confirmed their critiality.
(2) "10 Social relationship is established" and "11 TQM is promoted" related elements
that are dispersed in various first element was extracted to the element as each one
element.
(3) The content expression becomes almost similar to the technical term used in each
Quality Award terminology that it is systematically, internationally and
comprehensibly.
(4) It was possible to whole elemen are classified by two parts, one is "(1-10) Elements
that related to the content of the TQM implementation", and the other is " (11)
Element that related to TQM promotion". This shows the possibility that the
promotion is included in the model in TQM. Moreover, it can be considered that it
illustrated it by modulating the operations that should be advanced in the TQM
Execution Division (line usually) and the TQM Promotion Division in the enterprise
like parts when the second elements or less are seen.
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