Software Input/Output Guide X11 Administration ... - paulmick.com

654
LD 23
LD 23
Issued: June 1999
Status: Standard
X11 Release: 24
Page 623 of 1050
LD 23: Automatic Call Distribution,
Management Reports, Message Center
Overlay program 23 allows Automatic Call Distribution (ACD) data,
schedules for management reports and Message Center data to be created,
modified, or printed.
ACD groups are also used for Meridian Mail and various server applications.
When this overlay is loaded the available system memory and disk records
are output in a header. Refer to the introduction of this document for details.
Incremental Software Management (ISM) also provides a header to indicate
system configuration limits. For LD 23, the header appears as follows:
ACD DNS AVAIL: xxxxx USED: xxxxx TOT: xxxxx
To prevent Virtual Agent information from appearing on ACD-D reports, do
not make changes to Virtual Agents. If a change to a Virtual Agent is
required, out the agent and rebuild it with REQ = NEW.
X11 Administration