Software Input/Output Guide X11 Administration ... - paulmick.com

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LD 23 Page 646 of 1050 Alphabetical list of prompts Prompt Response Comment Pack/Rel OVTH 0-(2047) Overflow Threshold OVTH represents the value at which the Calls Waiting lamp winks (Fast flashes), causing calls which are entering the queue to overflow. When OVTH = 0 overflow is attempted when all agents are busy. Enter X to delete existing entry. 553-3001-311 Standard 6.00 June 1999 acdb-1 PAGE (NO) YES Start at the top of a new page for each report acdc-2 PCMM (NO) YES Periodic Clearing with Meridian Mail nas-14 Prompted if OPT = PCMA in LD 15 PRIM (NO) YES Primary DSAC csl-8 PRIO 0-15 Printer(s) for Output (establish the number(s) of devices used for output of reports) These output devices must have been defined in LD 17 as ACD printers. Precede with X to remove a device number. RAGT 2-(4)-30 Number of seconds an agent in a remote target is reserved for an overflow call. The Reserve Agent Timer keeps the agent reserved until call presentation or timeout. The timer also prevents a situation where an agent may be reserved indefinitely. When an agent is reserved with Countdown Allowed (CNTA) CLS as defined in LD 11, the RAGT countdown is shown on the agent’s Digit Display. The agent being reserved has a Reserve Agent Timer with countdown display. The countdown display starts when the Reserve Agent Timer (RAGT) starts, and counts down by increments of 2 seconds, to zero. If the call is not presented to the Target agent before the Reserve Agent Timer (RAGT) expires, that call remains at the originating Source queue. The Target agent is returned to the idle agent queue. acdc-2 nacd-15
LD 23 Alphabetical list of prompts Page 647 of 1050 Prompt Response Comment Pack/Rel If the Reserve Agent Timer is set too high, the agent is reserved waiting for calls. If the Reserve Agent Timer is set too low, the agent may be freed before the network facility can set up the call. Different timer settings can be tried through Load Management. Subsequent calls are presented to agents only after the Reserve Agent Timer has expired. The RAGT must be defined only for Target queues. RAN 0-511 Recorded Announcement Trunk Route Number for calls entering message queue (default NO RAN) RAO Restricted Agent Observe (NO) Restricted Agent Observe on logout disabled YES Restricted Agent Observe on logout enabled FULL Restrict the supervisor from observing any of agents IDN calls even when logged in acda-1 RDNA Restricted DN Access acdc-1 (NO) Enter NO if use of DN keys is to be allowed without logging in. YES Enter YES to restrict agents from making outgoing calls when not logged in. Prompted if an Auxiliary Data System (ADS) or Schedule Block (SCB) exists. X11 Administration
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Meridian 1 Software Input/Output Gu
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xiv Contents Page v of xiv General
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Contents Page vii of xiv Data Block
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Contents Page ix of xiv LD 21: Prin
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Contents Page xi of xiv Prompts and
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6 General Page 1 of 1050 This North
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18 Communicating with the Meridian
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Remote access system terminal Commu
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Communicating with the Meridian 1 P
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Accessing Meridian Mail Communicati
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Preview of overlay content Communic
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Communicating with the Meridian 1 P
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28 Alphabetical List of Packages Pa
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38 Numerical List of Packages Page
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Number Mnemonic Name 56 AOP Attenda
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Number Mnemonic Name 125 FTC Flexib
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Number Mnemonic Name 200 AINS Autom
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Number Mnemonic Name 283 UIGW Unive
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42 Issued: June 1999 Status: Standa
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Multi-User Login commands Overlay L
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60 LD 02 LD 02: Traffic Contents Ba
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TOPS Print the current system repor
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To set system report schedule: SSHS
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System reports To print the current
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Network reports To print the curren
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To set ITM on terminals: SITM LD 02
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Set daily time adjustment LD 02 How
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Set thresholds LD 02 How to use tra
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How to use traffic commands Page 59
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104 LD 10 LD 10 Issued: June 1999 S
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Prompts and responses Table of Cont
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- SPWD xxxx Secure data password -
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TGAR 0-(1)-31 Trunk Group Access Re
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Copy a set Prompt Response Comment
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Alphabetical list of prompts LD 10
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178 LD 11 LD 11: Meridian Digital T
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- AUTH n xxxx Authorization code LD
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- - SECOND_DN x...x Second DN shari
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LD 11 Prompts and responses by task
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Add a data telephone LD 11 Prompts
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LD 11 Prompts and responses by task
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Copy a telephone Prompt Response Co
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xx XMWK xxxx yyyy Extended Message
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190 LD 12 LD 12: Attendant Consoles
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226 LD 14 LD 14: Trunk Data Block L
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SDCH (NO) YES Is the ISPC link used
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Superloop codes and values: Codes L
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WNK Wink or Fast Flash LD 14 Alphab
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262 LD 15 LD 15: Customer Data Bloc
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LD 15 Prompts and responses (Releas
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LD 15 Data Block: ANI (Automatic Nu
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Data Block: ATT (Attendant Consoles
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Data Block: AWU (Automatic Wake Up
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LD 15 Data Block: CCS (Controlled C
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Data Block: FTR (Features and optio
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LD 15 Data Block: HSP (Hospitality
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Data Block: IMS (Integrated Message
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LD 15 Data Block: INT (Intercept Tr
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LD 15 Data Block: MPO (Multi-Party
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---SRVR_DN x...x MUD Server DN - MB
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Data Block: NIT (Night Service) Pro
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Data Block: PPM (Periodic Pulse Met
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Data Block: RDR (Call Redirection)
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LD 15 Data Block: ROA (Recorded Ove
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Data Block: TST (Test lines) Prompt
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CAC8 0-(6)-10 0-(3)-9 CAC9 0-(6)-10
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- NPID_TBL_NUM 0-7 Meridian 911 rou
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- - MIN 0-510 Minimum number of cha
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CAT 00-99 CAMA trunk route category
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Prompts and responses Page 341 of 1
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- IDOP (NO) YES Identify Originatin
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- - FRRS (NO) YES Forward Release R
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SCH: ATM Schedules data block Promp
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PII (NO) YES LD 16 Alphabetical lis
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DV1I DV1O DV2I DV2O DV3I DV3O LD 16
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428 LD 17 LD 17: Configuration Reco
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ADAN DATA SAVED ADAN DATA CHGED ADA
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LD 17 Configuration Record 1 Page 4
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LD 17 Prompts and responses (Releas
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Gate Opener: ADAN (Action Device an
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- FLTH 0-(3)-7 Failed Log In Thresh
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- TPO (NO) YES Traffic Period Optio
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Gate Opener: OVLY (Overlay) Gate Op
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29 30 Option 11 base conference cap
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tab: 6 character indent LD 17 Alpha
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548 LD 20-22 LD 20-22: Print Report
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584 LD 20 LD 20: Print Routine 1 LD
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