Acknowledgments US Department of Transportation - BTS

Table 1-64: Passengers Boarded and Denied Boarding by the Largest U.S. Air Carriers a (Thousands of passengers)1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011Boarded 420,696 429,190 445,271 449,184 457,286 460,277 480,555 502,960 514,170 523,081 543,344 477,970 467,205 485,797 522,308 516,553 552,445 567,740 576,476 548,041 595,253 591,825Denied boarding, b total 628 646 764 683 824 842 957 1,071 1,136 1,070 1,120 900 837 769 747 597 674 685 684 719 746 626Voluntary 561 599 718 632 771 794 899 1,018 1,091 1,024 1,062 861 803 727 702 552 619 621 620 651 681 578Involuntary 67 47 46 51 53 49 58 54 45 46 57 39 34 42 45 45 55 64 64 67 65 48Percent denied boarding 0.15 0.15 0.17 0.15 0.18 0.18 0.20 0.21 0.22 0.20 0.21 0.19 0.18 0.16 0.14 0.12 0.12 0.12 0.12 0.13 0.11 0.10aData include nonstop scheduled service between points within the United States (including territories) by U.S. air carriers with at least 1% of the total domestic scheduled servicepassenger revenues and operate aircraft with a passenger capacity of more than 60 seats. In 2010, the air carriers were Jetblue, Airtran, Hawaiian, United, Alaska, American,Frontier, Southwest, US Airways, American Eagle, Continental, Mesa, Skywest, Delta, Comair, Atlantic Southeast, Pinnacle, and ExpressJet. Before 1994, carriers included bothmajors and national airlines, i.e., airlines with over $100 million in revenue.bNumber of passengers who hold confirmed reservations and are denied boarding ("bumped") from a flight because it is oversold. These figures include only passengers whoseoversold flight departs without them; they do not include passengers affected by canceled, delayed, or diverted flights.NOTESince merging with Delta, data for Northwest Airlines are included under Delta as of January 2010.SOURCEU.S. Department of Transportation, Office of Aviation Enforcement and Proceedings, Aviation Consumer Protection Division, Air Travel Consumer Report (Washington, DC:Annual February Issues), p. 34 and similar pages in previous editions, available at http://airconsumer.ost.dot.gov/reports/index.htm as of Feb. 27, 2012.