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Acknowledgments US Department of Transportation - BTS

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Table 1-65: Mishandled-Baggage Reports Filed by Passengers with the Largest U.S. Air Carriers a1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 (R) 2010 2011Total mishandled-baggage reports (millions) 2.66 2.20 2.45 2.28 2.32 2.28 2.46 2.28 2.48 2.54 2.74 2.14 1.81 2.20 2.82 2.94 4.08 4.40 3.14 2.10 1.95 1.91Enplaned passengers (domestic) (millions) 395.70 408.47 416.95 407.55 435.67 439.80 464.00 459.83 481.75 499.10 517.47 467.93 471.35 524.52 575.36 442.02 606.60 624.69 595.82 527.83 554.50 562.94Reports per 1,000 passengers 6.73 5.38 5.87 5.60 5.33 5.18 5.30 4.96 5.16 5.08 5.29 4.58 3.84 4.19 4.91 6.64 6.73 7.05 5.26 3.99 3.51 3.39KEY: R = revised.aData include nonstop scheduled service between points within the United States (including territories) by U.S. air carriers with at least 1% <strong>of</strong> the total domesticscheduled service passenger revenues and those carriers that report voluntarily. In 2010, the air carriers were Airtran, Alaska, American, American Eagle, AtlanticSoutheast, Comair, Continental, Delta, ExpressJet, Frontier, Hawaiian, JetBlue, Mesa, Pinnacle, Skywest, Southwest, United, and <strong>US</strong> Airways.NOTESDomestic system only.Based on passenger reports <strong>of</strong> mishandled-baggage, including those that did not subsequently result in claims for compensation.Since merging with Delta, data for Northwest Airlines are included under Delta as <strong>of</strong> January 2010.SOURCEU.S. <strong>Department</strong> <strong>of</strong> <strong>Transportation</strong>, Office <strong>of</strong> Aviation Enforcement and Proceedings, Aviation Consumer Protection Division, Air Travel Consumer Report(Washington, DC: Annual February Issues), p. 31 and similar pages in previous editions, available at http://airconsumer.dot.gov/reports/index.htm as <strong>of</strong> Feb. 27,2012.

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