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SIRS - p-12 - New York State Education Department

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Chapter 3: nySTART<br />

not case sensitive. If too many unsuccessful login attempts are made, the account will be<br />

blocked temporarily. Wait approximately an hour before attempting to log in again or ask a<br />

nySTART Administrator to reset your password. A user must correctly answer the chosen<br />

security question to be granted a temporary password.<br />

If you receive an error message stating that your account has been suspended, contact<br />

an Administrator for your entity.<br />

If you have forgotten your password, you can get a temporary password e-mailed to you<br />

by answering the security question you provided when creating your account. To do this, you<br />

also need to have previously provided your e-mail address. From the login page, click on the<br />

"Forgot your password" link and follow the directions provided. If you are not able to get a<br />

temporary password using this process, contact an Administrator for your entity.<br />

To recover a lost password, Administrators must select "Administration" from the<br />

dropdown menu at the top of the page and click "Go." Locate the user in question, and click on<br />

his or her name to navigate to the Account Detail page. If the user has a valid e-mail address<br />

and you wish to provide the temporary password by e-mail, click the "E-mail Temporary<br />

Password" button. Otherwise, click the "Set Temporary Password" button.<br />

If you have forgotten your Username, your Username can be e-mailed to you if you<br />

enter your e-mail address. From the login page, click on the "Forgot your username" link and<br />

follow the directions provided. If you are not able to recover your Username using this process,<br />

contact an Administrator for your entity.<br />

To recover a lost Username, Administrators must select "Administration" from the<br />

dropdown menu at the top of the page and click "Go." Locate the user in question, and click on<br />

his or her name to navigate to the Account Detail page where the individual's Username will be<br />

displayed near the top of the page.<br />

Invitation Code Problem Troubleshooting: If an invitation code is not providing you<br />

with access to the system, it is possible that the code may have already been redeemed or<br />

that an Administrator cancelled the code. To obtain a new code, contact an Administrator for<br />

your entity. Also, if the invitation code includes hyphens, be sure to use the hyphens, not just<br />

the numbers.<br />

Security and Student Confidentiality<br />

After finishing a nySTART session online, log out by clicking on "Log Out" in the upperright<br />

corner of the screen. This ensures that individuals who may share your computer cannot<br />

see your account information or student data. For added security, exit your browser to ensure<br />

that any files that may have been cached while you were logged in will not be accessible to<br />

anyone else using the computer.<br />

The data displayed to authorized users are not suppressed, so demographic information<br />

and results for individual students and very small groups of students, from which it may be<br />

possible to infer the scores of specific individuals, are accessible to these users. These data<br />

may not be released without ensuring compliance with all relevant state and federal laws and<br />

regulations.<br />

35 Student Information Repository System Manual for 2010–11 Version 6.2

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