department of athletics policies & procedures - UNC Wilmington ...

STEPS FOR PROCESSING MEDICAL BILLS
Receive pre-authorization from UNCW Department of Athletic Training for
referral to off-campus services. This is granted by the Athletic Training
Department Staff.
Receive pre-authorization from you primary insurance carrier. This is most
important if you are seeking the services of a specialty provider, having an
image or laboratory test performed, or undergoing surgery.
Provide primary insurance information to healthcare provider at time of
services. The UNCW Department of Athletic Training requests this
information from you ahead of time so that services are not delayed.
Submit UNCW’s secondary athletic health insurance information to the
healthcare provider at the time services are rendered.
Review your explanation of benefits (EOB) and itemized bill. These will be
mailed to you following any services rendered. If you have any outstanding
fees upon reviewing these documents, submit both the EOB and the itemized
bill to the UNCW Department of Athletic Training Insurance Coordinator.
Submit the EOB and itemized bill to the UNCW Department of Athletic
Training Insurance Coordinator. We will work expeditiously to see that all
remaining outstanding bills are paid in a timely and thorough manner
Please note that UNCW will not pay for the following:
Any bills incurred without the approval of the Department of Athletic Training
referral
Any bills requesting payment without EOB and itemized statement
Healthcare issues prohibited by NCAA regulations allowing UNCW to pay for
(please refer to student athlete handbook for a complete list)
Request of payment in an untimely manner as deemed such by UNCW’s
secondary insurance carrier
Student-Athlete Referral Policy
PURPOSE: To provide clear instructions regarding what is necessary when reporting
injuries to the insurance providers and when scheduling medical services at Wilmington
Orthopedic Group (WOG).
STEPS FOR REPORTING INJURIES AND MEDICAL CLAIMS FOR
ATHLETES
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