Capital Investment Plan 2009 - Heathrow Airport

• New lighting to perimeter wall of pier
• Enlargement of gateroom entrance lobbies and provision of fixed post queue mazes
to maximise space and facilitate airline boarding procedures
• New gateroom desks
• Reupholstered gateroom seating
• New signage and wayfinding as appropriate.
• The agreed programme is based on the refurbishment of one gateroom closure at a
time in order to minimise operational disruption, in particular the impact on remote
coaching and Pier Service levels. The works will be undertaken concurrently with
other projects in Terminal 3 and this will be carefully managed to ensure that in total
they do not have an unacceptable effect on the existing operation.
• The majority of the works will be undertaken during the night in order to maintain
the operational integrity of the pier at all times.
Note: Assumptions stated here are to aid understanding and are not necessarily exhaustive.
Operational Issues
Financial Revenue and Operational Cost (Opex) Impact:
Revenue / Opex Cost Revenue (+) /
Commentary:
Area:
Cost (-)
Impact per
Annum:
Cleaning/Maintenance +£10k pa Additional cleaning/maintenance costs of
glazing and new systems.
Impact on User Charges: Not included in CIP 2009 Publication
Estimated Per Passenger Cost Impact:
Commentary:
None.
Note: Impact on User Charge is subject to a number of complex variables and regulatory decisions and therefore
information is indicative only.
Assumptions:
The following points cover the significant operational assumptions related to this
project;
• The key elements of this project are essentially refurbishment works of existing
facilities and, therefore, there will not be any major financial impacts nor any
significant losses on disposals.
• It is assumed that there will be some incremental cleaning costs of approximately
£10k per annum. There will be no impact on retail income as all sites will be
protected.
Areas of Disagreement
The following points cover any significant areas of disagreement between BAA and the
Airline Community regarding this project.
• Additional external glazing to the gaterooms - BAA has agreed to provide glazing to
4 of a total of 8 gaterooms.
• Baggage chute at Gate 318 - BAA has considered this, a feasible and affordable
solution has been identified and the works have now been included in the project
scope. (This is a resolved area of disagreement).
Note: Any disagreement noted must be read in the context of the airline engagement status shown above.
Internal File Name: 0903XX-CIP 2009 Main Document-V71-IG 96