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Capital Investment Plan 2009 - Heathrow Airport

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Operational Issues<br />

Financial Revenue and Operational Cost (Opex) Impact:<br />

Revenue / Opex Revenue (+) /<br />

Commentary:<br />

Cost Area: Cost (-) Impact<br />

per Annum:<br />

Cleaning £0.005M Uplift for glazed finishes<br />

Impact on User Charges: Not included in CIP <strong>2009</strong> Publication<br />

Estimated Per Passenger Cost Impact:<br />

Commentary:<br />

This project is a refurbishment of existing facilities<br />

Note: Impact on User Charge is subject to a number of complex variables and regulatory<br />

decisions and therefore information is indicative only.<br />

Assumptions:<br />

The following points cover the significant operational assumptions related to this<br />

project;<br />

• The relocation of airline desks is to consider and respond to the airline relocation<br />

programme and any change associated with it<br />

• A fully operational facility must be maintained throughout the construction<br />

programme<br />

Areas of Disagreement<br />

The following points cover any significant areas of disagreement between BAA and the<br />

Airline Community regarding this project.<br />

• A stakeholder request was made to collocate oneworld as part of the refurbishment.<br />

This cannot be accommodated without either enforcing the move of another<br />

alliance or by reducing and thus compromising the oneworld back of house<br />

accommodation. Neither solution is acceptable and therefore oneworld cannot be<br />

collocated until later in the airline moves programme.<br />

• Virgin Atlantic are displeased that their bespoke facility will be replaced with a<br />

standard product which can be differentiated only through branding as defined in<br />

the ‘BAA Branding Guidelines’.<br />

Note: Any disagreement noted must be read in the context of the airline engagement<br />

status shown above.<br />

Internal File Name: 0903XX-CIP <strong>2009</strong> Main Document-V71-IG 115

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