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Capital Investment Plan 2009 - Heathrow Airport

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• Review of the layout of the Immigration Hall to ensure that the passenger flow<br />

and Wayfinding works with the new ACS equipment<br />

• Additional Wayfinding as required<br />

Note: Assumptions stated here are to aid understanding and are not necessarily exhaustive.<br />

Operational Issues<br />

Financial Revenue and Operational Cost (Opex) Impact:<br />

Revenue (+) /<br />

Commentary:<br />

Cost (-) Impact<br />

per Annum:<br />

See Assumptions<br />

Impact on User Charges: Not included in CIP <strong>2009</strong> Publication<br />

Estimated Per Passenger Cost Impact:<br />

Commentary:<br />

None<br />

Note: Impact on User Charge is subject to a number of complex variables and regulatory decisions and therefore<br />

information is indicative only.<br />

Assumptions:<br />

The following points cover the significant operational assumptions related to this<br />

project;<br />

BAA related assumptions and constraints:<br />

• Service standards over the period will continue to decline using existing Border<br />

clearance methods<br />

• Border transaction times will continue to increase as more onerous checks are<br />

introduced<br />

• The existing UKBA IRIS scheme will continue to offer low volumes and poor<br />

quality service<br />

• Biometric identity verification will continue to be acceptable to UKBA<br />

• Issue of new ePassports will not exceed 25%pa (currently 10%)<br />

• Frequent travellers (non-ePassport) will continue to pay an annual user fee of<br />

£30<br />

• Associated opex is balanced over the period by ACS+ income<br />

Areas of Disagreement<br />

The following points cover any significant areas of disagreement between BAA and the<br />

Airline Community regarding this project.<br />

None<br />

Note: Any disagreement noted must be read in the context of the airline engagement status shown above.<br />

Internal File Name: 0903XX-CIP <strong>2009</strong> Main Document-V71-IG 246

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