wilamowski-b-m-irwin-j-d-industrial-communication-systems-2011

14-6 Industrial Communication Systems
MC 2 communicator
MC 2 communication
convergence centre
MC 2 switchboard
TRI interface
MC 2 conference MC 2 call MC 2 interact
MC 2 services
FIGURE 14.2
Multimedia convergence.
Telecommunications and data convergence is required as a consequence of the increased flexibility that
businesses demand [8]. An IVR system is programmed using reconfigurable plug and play software
architecture [14] to dynamically compose, integrate, and tailor voice access to data services. System
interaction is performed using voice commands or touch-tones.
Figure 14.5 illustrates high-level architecture of the Interact portion of the MC 2 proposal [16]. It provides
access to enterprise and Internet data using an IVR system and concurrent Web interface. The
plugin services used here interact with the user using voice prompts and/or a Web interface and access
other components, services, and repositories as required. Sample vE-mail, vFinance, vStocks, vWeather,
and vNews plugin services are illustrated.
14.5.2 MC 2 Interact Reconfigurable Convergence Architecture
The following framework promotes simplified software construction, customization, integration, and
evolution of convergence solutions. The framework allows the solution to easily integrate existing enterprise
and Internet applications and newly implemented components as communication/interaction services.
Services may be added and removed dynamically as per business requirements. This allows for
prompt awareness and response to enterprise triggers.
At the highest level, MC 2 Interact host behaves as an IVR entrypoint. As illustrated below (Figure
14.6), voice plugin discovery, query, identification, and invocation are used to situate, define, describe,
and utilize available converged services. Once a voice plugin has been identified, it is assigned a telephone
© 2011 by Taylor and Francis Group, LLC