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19<br />

Quality of Service<br />

Gabriel Diaz Orueta<br />

Spanish University of<br />

Distance Education, UNED<br />

Elio San<br />

Cristobal Ruiz<br />

Spanish University of<br />

Distance Education, UNED<br />

Nuria Oliva Alonso<br />

Spanish University of<br />

Distance Education, UNED<br />

Manuel Castro Gil<br />

Spanish University of<br />

Distance Education, UNED<br />

19.1 Introduction..................................................................................... 19-1<br />

19.2 Relationship with Information Security Topics......................... 19-3<br />

19.3 Quality of Service for IP Networks..............................................19-4<br />

Integrated Services (IntServ) Model. •. Differentiated Services<br />

(DiffServ) Model. •. Classification and Marking. •. Queuing<br />

and Congestion Management<br />

19.4 Special Considerations for Managing the Quality<br />

of Service....................................................................................... 19-11<br />

Congestion Avoidance. •. High Availability Solutions for the Routers<br />

References.................................................................................................. 19-14<br />

19.1 Introduction<br />

Nowadays, almost any <strong>industrial</strong> network uses applications based on IP networks [1]. This means that<br />

people controlling these networks need to know at least the basics of quality of service (QoS) for IP networks.<br />

Every device used in an <strong>industrial</strong> network is going to send and receive IP packets but, depending<br />

on the nature of the <strong>industrial</strong> application we use in the device, the way to process the IP packets can be<br />

decisive to the objectives we want to get through the device. The IP network is the fundamental infrastructure<br />

for every <strong>industrial</strong> network so, although we cannot change the details of the IP implementation<br />

in the operating <strong>systems</strong> of the devices, we need to know how to get the maximum performance<br />

and reliability of our network for every <strong>industrial</strong> application we decide to use. It is also important to<br />

note that the devices we can use to manage and implement these QoS characteristics are not the same<br />

devices we use to implement our <strong>industrial</strong> applications but the usual <strong>communication</strong> devices in every<br />

IP network—switches and routers. It is so possible to say that the QoS requirements in <strong>industrial</strong> networks<br />

depend on the <strong>industrial</strong> applications we want to use and, as a consequence, of the complexity<br />

of the network. If the network uses routers, we can apply special features in the routers to improve our<br />

QoS; but if the network only needs switches, we can only use a restricted set of QoS features.<br />

Any qualified network professional must know the limits for the networks in his or her organization.<br />

It is necessary to know how to get the maximum of the features of the network devices used, being<br />

switches, routers, or any network security element that can modify the network performance, as firewalls<br />

or intrusion detection <strong>systems</strong>.<br />

Until recently, there was not much to say about how to improve the services offered by IP networks. It<br />

was enough that the network does its job properly 24.h/day. But today, and in almost every organization,<br />

it is necessary a network be able to adapt the changing needs for the different kind of applications using<br />

it as a means of transmission and <strong>communication</strong>. There will be applications that need more bandwidth<br />

19-1<br />

© <strong>2011</strong> by Taylor and Francis Group, LLC

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