iPECS SBG-1000 User Manual

iPECS SBG-1000 User Manual (IP-PBX Features)
2.5.2 Group Call Pick-Up
Description
A station can answer (Call Pick-Up) incoming and transferred intercom, CO and IP calls ringing at
another station. All ringing calls, except Private Line and Queue Callbacks, are subject to Pick-up
by other stations in the same group.
LIP phone users may assign a Flex button as a {GROUP CALL PICK-UP} button.
Operation
LIP Phone
To assign a {GROUP CALL PICK-UP} button:
1. Lift the handset, press [PGM] + {FLEX} + ‘**’ + [SAVE].
To Pick-up a call ringing at another station:
1. Lift the handset or press [SPEAKER].
2. Dial ‘** (Group Call Pick-up code).
OR, 2. Press the {GROUP CALL PICK-UP} button.
SLT
To Pick-up a call ringing at another station:
1. Lift the handset.
2. Dial ‘** (Group Call Pick-up code).
Conditions
1. To pick-up a CO call, the station must have an idle appearance button available.
2. When several calls are ringing simultaneously, Call Pick-up will connect the first-in, highest
priority call. Call priority order is: CO transferred call > CO hold-recalled call > CO incoming
call > queued call.
3. Queue callback calls are not subject to Call Pick-up; any attempt will receive an error tone.
4. Only ringing intercom calls are subject to Call Pick-up; handsfree announced calls can not be
picked up by another station
5. When a station belongs to multiple groups, calls to the station group with lowest sequential
group number are answered first. For example, if an incoming call is ringing at both Station
Groups 620 and 621; when Station 100 (member to both Station Groups) responds to the
ringing and picks up, the call to Station Group 620 will be answered first (by default).
Programming
VOICE CONFIG
Station Group Data
Related Features
Hardware
Intercom Answer Mode
Directed Call Pick-Up
Station Groups
2-10