iPECS SBG-1000 User Manual

iPECS SBG-1000 User Manual (IP-PBX Features)
2.33.3.7 Outbound Message Notification
Description
The VSF is able to dial an external number to notify a user of a new voice message. The system
employs the mobile extension number registered for the station receiving the message. When a
caller leaves a message with notification configured, the system places a call to the registered
mobile extension. When the user answers, the extension prompt is played followed by the new
message prompt, (“You have xx new messages.”). The new message prompt indicates the number
of unheard messages.
The user must listen to the new message to confirm the notification. If the user takes no action
within the CCR Inter-digit timer or hangs-up, the call is disconnected and the system will retry the
call after the retry timer expires, until the user listens to the message or the number of attempts
reaches the retry counter. If the user does not answer, the ISDN or VoIP connection times out or
disconnects before answer, or is busy, the system disconnects the notification and will retry the call
after the retry timer. The system will retry the notification until the notification is successful or the
number of call attempts reaches the Retry count.
Operation
Operation of message notification is automatic when configured.
Condition
1. Outbound notification over a PSTN line is not available.
2. Caller Id will be the external caller who left the message or, for messages from another
station, Caller Id will be the station receiving the message.
3. If VSF Notify is changed to ‘Not Use’, any existing notification will be terminated after the
initial notification call.
4. For proper operation, the Station COS and CO Group access for the station must be such as
to allow the notification call.
5. The destination of the notification is the Mobile telephone number assigned in Mobile
Extension table.
6. If all lines in the assigned CO group are busy when the system attempts to place the
notification call, the System will continuously try to seize CO line until a line is successfully
seized.
7. The Retry counter is incremented after the system access the CO line for notification.
8. The Retry count is from 1 to 9; the retry interval is from 1 to 3 minutes.
9. If a new message is logged before answer of the notification call, the message will be
available to the user and a new notification is not invoked. If a new message is received after
answering the notification call, the System will invoke another notification call. The user will
receive the notification after returning to idle.
Programming
VOICE CONFIG
Station Data – Mobile Extension
Related Features
Mobile Extension
2-64