iPECS SBG-1000 User Manual

iPECS SBG-1000 User Manual (IP-PBX Features)
1. The Print All Summary Traffic Reports generates the Attendant, Call Summary and CO
Summary Traffic Reports.
Programming
Related Features
SMDR Call Records
Hardware
device to capture reports
2.32.1 Traffic Analysis, Attendant
Description
The Attendant Traffic Report covers operational statistics for the Attendants. The report outputs
periodically or the Attendant requests output of the report for a defined Analysis period. The
following is a sample report and description of the report fields.
================================================================================
Site Name : abc co
Report Type : Attendant Traffic Report - Today Peak
Date : 19/01/11 15:03
================================================================================
Atd Meas --------- Calls --------- ------ Time ------ Time Speed Atd
No Hour Total Ans Abnd H-Abd Held Avail Talk Held NoAns Ans Type
10 13:00 104 82 22 3 18 10:12 14:21 01:23 00:52 00:23 Sys
================================ print completed ===============================
Field
ATD No
Meas Hour
Calls Total
Calls Ans
Calls Abdn
Call H-Abdn
Calls Held
Time Avail
Time Talk
Time Held
Time NoAns
Speed Ans
ATD type
Operation
Description
Attendant Station Number
(Measurement Hour) Hour data accumulation began
Total number of calls, except group & recalls, routed to the Attendant
(Calls Answered) Calls answered during the Analysis period
(Calls Abandoned) Calls abandoned before answer by the Attendant, does not
include calls abandoned while on hold.
(Calls Abandoned from Hold) Calls abandoned while on hold
Number of calls placed on hold by the Attendant
(Time Available) Time attendant was available to handle new calls
Total time the Attendant was active on calls
Time Attendant had calls on hold
(Time No Answer) Average time calls were ringing or in queue for attendant
before abandoned
(Speed of Answer) Average time calls rang before answer by Attendant
(Attendant Type) System or Main
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