iPECS SBG-1000 User Manual

iPECS SBG-1000 User Manual (IP-PBX Features)
until reaching the last listed station in the group. The call may remain at the last station or be
routed to an Overflow destination.
A Terminal Hunt Group can be assigned with a pilot number (the Station Group number) so that
calls to the pilot number will hunt. In this case, the call will route as described for Circular Pilot
Number hunting.
Station Ring Group
A call to any station in the Group will cause all stations in the group to ring and any station in the
group may answer the call. If the call remains unanswered beyond the Overflow timer, the call is
sent to the Overflow destination, which can be a Station, Station Group or Voice Mail-box.
Multiple calls can be received by a Station Ring Group and can be serviced in any order.
Pick-Up Station Group
A station can be assigned to a Call Pick-Up group and may then pick-up (answer) calls to other
stations in the group employing the system’s Group Call Pick-Up feature.
VSF AA/VM Group
The VSF memory is employed by the integrated Smart Business gateway AA/VM application.
Incoming calls can be directed to one of 70 user-recorded announcements, which may request
further routing instructions from the user in the form of caller dialed digits. These digits are
employed to route the caller as defined in the system CCR (Customer Controlled Routing) Tables.
The VSF AA/VM Group Voice Mail application receives calls forwarded or recalling from a station.
Such calls will receive the user’s pre-recorded greeting and may leave voice messages. The user
may call the VSF AA/VM Group to review and manage the integrated Voice Mail application.
IPCR
This group is defined to support IP Call Recording service.
Net VM
This group is defined to support a Centralized Voice Mail system for a networked environment. At
supported systems, the group is used to handle the AA/VM requirements from the central iPECS.
The Net VM group may be an external VM system or the iPECS Feature Server.
Group Announcements
Station Group routing can be augmented with announcements recorded in the VSF AA/VM. Callers
can be routed to one of several user-recorded announcements. The system answers the call and
plays the defined 1 st announcement to the caller. The announcement may provide the caller with
routing options for Caller Controlled Routing. The 1 st announcement may be “Guaranteed”
meaning it will play in full before routing the call. A 2 nd announcement can be provided to the caller
when queue timers expire.
2-39