iPECS SBG-1000 User Manual

iPECS SBG-1000 User Manual (IP-PBX Features)
3. Press the [SAVE] button.
Conditions
1. For SMDR, if the first dialed digit(s) match the programmed LD code or the number of dialed
digits exceeds the LD digit count, the call is considered an LD call. When behind a PBX, LD
determination is made only if a PBX Trunk Access code is dialed as the first digit(s).
2. Except for DISA calls, the duration of ring for an incoming call is provided in the Dialed
number field.
3. A header, including the assigned “Customer Site Id” is output after two blank lines and is
repeated every 66 th line.
4. The SMDR output is a simple ASCII stream of up to 80 characters per line.
5. When enabled, SMDR call record timing begins after the “SMDR Start Timer” expires and
ends at call completion.
6. For incoming calls, the “NUM I” and “NUM II” fields will display the assigned data item – Ring
Service time, CLI, or CPN. For outgoing calls, the NUM I field will always display the dialed
number, user or system.
7. For outgoing calls which are starting with MSN CLI button, “Account Code” fields will display
MSN CLI, if print MSN is configured to “ON”.
Programming
VOICE CONFIG
System Data – SMDR Attributes
System Data – SMDR Attributes – SMDR Ring/CLI/CPN Service-I
System Data – SMDR Attributes – SMDR Ring/CLI/CPN Service-II
System Data – SMDR Attributes – Print MSN
Related Features
Hardware
Call Cost Display
Lost Call Recording
Traffic Analysis
2.30.3 Lost Call Recording
Description
Incoming calls where the caller hangs up before answer or while in a hold state are considered
Abandoned or Lost calls. Special SMDR call records are provided for lost calls in real-time, as they
occur, and a summary Lost Call count report is available on demand.
The real-time Lost Call records provide details on the called party, when and how long the call rang
or was on hold before being abandoned, etc. Description of the record details is provided in the
following charts. As noted in the charts, the dialed number field indicates the type of call and the
ring or hold duration before the call was abandoned. The first character in the NUM I field is the
status of the call when abandoned:
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