VISSIM 5.30-05 User Manual

10 Output of Results
It is not safe to continue your work with VISSIM unless you close it
completely and restart VISSIM. If you save your network file (*.INP), do
choose a different filename as the file might get corrupt or incomplete.
Check whether the saved file is complete (e.g. by comparing it with a
backup copy). If it is not complete, use a backup copy of your network file
(by renaming the backup file *.IN0 to *.INP) once you restarted VISSIM.
We are constantly improving VISSIM in order to avoid these errors. In order
to do that we rely on your information once you encountered this error.
Please contact the VISSIM hotline via the REPORT ERROR button which
provides direct access to the VISSIM Technical Hotline form.
Different from the hotline contact via menu HELP - INFO... or directly via
http://www.ptv-vision.com/hotline_vissim (cf. section 15.3.2), access via the
REPORT ERROR button automatically copies the required data including the
error report into the form.
10.2.2.2 Troubleshooting via VDiagGUI.exe
If you encounter problems with VISSIM the hotline team may ask you to
execute the program VDiagGUI.EXE in the EXE\ directory of your VISSIM
installation.
Follow the steps outlined below:
► Start the Windows Explorer.
► Open the directory EXE\ of your VISSIM installation.
► Start VDiagGUI.EXE through a double click on the file name:
The window VDiagProGUI opens.
► Follow the instructions of the support team and open the desired tab
page.
488 VISSIM 5.30-05 © PTV AG 2011