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VISSIM 5.30-05 User Manual

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15.3.2 Technical Hotline<br />

Contact Info<br />

PTV operates a technical hotline e-mail service for <strong>VISSIM</strong> that is available<br />

for<br />

► program errors of the most recent version. As our software is<br />

continually being improved, we regret that we cannot provide hotline<br />

support for older versions of <strong>VISSIM</strong>.<br />

► application and modeling assistance for trained users of our clients<br />

who signed a software maintenance contract.<br />

Please understand that our hotline cannot provide the skills of a <strong>VISSIM</strong><br />

training course. Neither is it possible that the hotline provides engineering<br />

skills outside the <strong>VISSIM</strong> functionality (such as demand modeling or signal<br />

control design) or project related tasks. If you are interested in one of these<br />

topics, we are happy to offer you consulting or a dedicated training course<br />

on that subject at competitive rates.<br />

In case you have got a maintenance contract with one of our local<br />

distributors, please contact them for hotline support. All other clients, please<br />

use hotline@ptvamerica.com (for North America).<br />

Prior to contacting the <strong>VISSIM</strong> hotline, please do the following:<br />

► Refer to your manual, since mostly the required information can be<br />

found therein.<br />

► Refer to the FAQ list provided via Internet. It includes numerous helpful<br />

hints and describes various modeling problems and how to solve them.<br />

If your maintenance contract is with PTV AG, please help us providing a fast<br />

and effective hotline service by using the hotline contact form provided via<br />

http://www.ptv-vision.com/hotline_vissim and complying to the following<br />

guidelines:<br />

When posting a mail to the <strong>VISSIM</strong> hotline, please include the following<br />

information:<br />

► Detailed description of the problem and of the actions that have been<br />

taken beforehand (so that we can reproduce the error) and a<br />

screenshot (*.JPG) if necessary.<br />

► All data files which are required to reproduce the error or the problem.<br />

The following details are automatically stored in the hotline contact form:<br />

► <strong>VISSIM</strong> version no. and service pack no. (e.g. <strong>5.30</strong>-04),<br />

cf. also <strong>VISSIM</strong> window title,<br />

► Program edition (32 bit / 64 bit)<br />

► Operating system and service pack no.<br />

► PTV customer no.<br />

► Dongle no.<br />

Thank you for your cooperation.<br />

<strong>User</strong> <strong>Manual</strong> © PTV AG 2011 679

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