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VISSIM 5.30-05 User Manual

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15 Service & Support<br />

15.4 Services<br />

Website PTV operates an English internet site at http://www.english.ptv.de. Here<br />

you’ll find additional product information, sample AVI files for download and<br />

the FAQ and service pack download areas (see below).<br />

Our colleagues in the U.S. operate another website at<br />

http://www.ptvamerica.com with some additional features like a user forum<br />

and a download area for <strong>VISSIM</strong> 3D models.<br />

Training PTV offers training classes both for new and advanced users. Classes can<br />

be arranged as training-on-the-job at whatever location you prefer, or you<br />

may join one of our set training sessions. Details are available on our<br />

websites at http://www.english.ptv.de/software/transportation-planning-trafficengineering/trainingevents/<br />

and http://ptvamerica.com/trainingevents.html.<br />

If you are interested in a training-on-the-job and would like to receive an<br />

offer, please contact either your local distributor or PTV directly at<br />

Info.Vision@ptv.de.<br />

Software<br />

Maintenance<br />

Service<br />

Packs<br />

In order to stay up-to-date with your <strong>VISSIM</strong> software and to benefit from<br />

extended services, PTV and some of our distributors offer software<br />

maintenance contracts. Benefits include<br />

► Free updates whenever a new <strong>VISSIM</strong> version is available<br />

► Download of service packs of the latest <strong>VISSIM</strong> version<br />

► E-mail hotline support not only in the case of program errors but also for<br />

modeling and other problems (for trained users)<br />

► Access to the extended FAQ section in the internet<br />

For more information on software maintenance contracts, please contact<br />

your local distributor. Alternatively, you may contact PTV directly at<br />

Info.Vision@ptv.de (offers and delivery procedures).<br />

For all clients with a software maintenance contract, service packs of the<br />

latest <strong>VISSIM</strong> version are available for download at<br />

http://www.english.ptv.de/cgi-bin/traffic/vissim_download.pl. Please note that<br />

service packs can be used with the latest <strong>VISSIM</strong> version only.<br />

In the download area on our website you can also register for an automatic<br />

e-mail notification whenever a new <strong>VISSIM</strong> service pack is available<br />

FAQ At http://www.ptv-vision.com/faq_vissim you can find a wide selection of FAQ<br />

(frequently asked questions) on <strong>VISSIM</strong>.<br />

For all clients with a software maintenance contract, an extended range of<br />

FAQ is available after entering the password supplied with the program<br />

license (see letter of delivery).<br />

Technical<br />

Hotline<br />

PTV operates a technical hotline e-mail service for <strong>VISSIM</strong>, cf. section<br />

15.3.2.<br />

680 <strong>VISSIM</strong> <strong>5.30</strong>-<strong>05</strong> © PTV AG 2011

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