Comportamiento-Organizacional-Idalberto-Chiavenato-McGrawhill-2da-Edicion

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300 PARTE III • Los grupos en las organizaciones. Perspectiva intermedia del CO 36. Fuente: Andrew D. Szilagyi, Jr. y Mark J. Wallace, Jr., Organizational Behavior and Performance, Scott, Foresman/Little, Brown, Glenview, Ill., 1990, pp. 282-283. 37. J. L. Gibson, J. M. Ivancevich y J. H. Donnelly, Jr., Organizations, Irwin, Burr Ridge, Ill., 1994, p. 323. 38. F. Friedlander, “The Ecology of Work Groups”, en J. W. Lorsch (ed.), Handbook of Organizational Behavior, Prentice- Hall, Upper Saddle River, NJ, 1987, pp. 315-342. 39. Stephen P. Robbins, op. cit., pp. 218-219. 40. W. C. Swap and Associates, Group Decision Making, Sage Publ., Newbury Park, CA, 1984. 41. Irving L. Janis, Groupthink, Houghton Mifflin, Boston MA, 1982, pp. 174-175. 42. Stephen P. Robbins, op. cit., p. 234. 43. Stephen P. Robbins, op. cit., p. 234. 44. A. F. Osborn, Applied Imagination: Principles and Procedures of Creative Thinking, Scribner, Nueva York, 1963. 45. A. R. Dennis y J. S. Valacich, “Computer Brainstorms: More Heads Are Better Than One”, Journal of Applied Psychology, agosto de 1993, pp. 531-537. 46. Robal Johnson, “Effective Team Building”, HR Focus, abril de 1996, p. 18. 47. John R. Katzenback y Douglas K. Smith, “The Discipline of Teams”, Harvard Business Review, marzo-abril de 1993, p. 112. 48. John R. Katzenback y Douglas K. Smith, “The Discipline of Teams”, op. cit., p. 113. 49. Kenneth Cloke y Joan Goldsmith, The End of Management and the Rise of Organizational Democracy, Jossey-Bass, San Francisco, CA, 2002, pp. 189-201. 50. David Chaudron, “How to Improve Cross-Functional Teams”, HR Focus, agosto de 1995, pp. 4-5. 51. Dale E. Yeatts y Cloyd Hyten, High Performing Self-Managed Work Teams: A Comparison of Theory and Practice, Sage Publ., Thousand Oaks, CA, 1998. 52. Basado en G. M. Parker, Cross Functional Teams, Jossey- Bass, San Francisco, 1994, pp. 57-58. 53. Kenneth Cloke y Joan Goldsmith, The End of Management and the Rise of Organizational Democracy, op. cit., p. 203. 54. Edwin P. Hollander y Lynn R. Offermann, “Power and Leadership in Organizations”, American Psychologist, vol. 45, febrero de 1990, pp. 179-189. 55. Richard L. Daft, Organizações: Teoria e Projetos, op. cit., p. 463. 56. Edgar H. Schein, Process Consultation, Addison-Wesley Publ. Co., Englewood Cliffs, NJ, 1988, p. 81. 57. Thomas Petzinger, Jr., “Forget Empowerment, This Job Requires Constant Brainpower” (columna The Front Lines), The Wall Street Journal, 17 de octubre de 1997, p. B12. Citado por Richard L. Daft, Organizações: Teoria e Projetos, op. cit., pp. 464-465. 58. David E. Bowen y Edward E. Lawler III, “Empowering Service Employees”, Sloan Management Review, verano de 1995, pp. 73-84. 59. W. Chan y Renée Mauborgne, “Fair Process: Managing in the Knowledge Economy”, Harvard Business Review, julioagosto de 1997, pp. 65-75. 60. Richard L. Daft, Organizações: Teoria e Projetos, Thompson- Pioneira, São Paulo, 2002, p. 465. 61. Arnold S. Tannenbaum y Robert S. Cooke, “Organizational Control: A Review of Studies Employing the Control Graph Method”, en Cornelius J. Lamners y David J. Hickson (eds.), Organizations Alike and Unlike, Rutledge y Keegan Paul, Boston, 1980, pp. 183-210. 62. Jay A. Conger y Rabindra N. Kanungo, “The Empowerment Process: Integrating Theory and Practice”, Academy of Management Review, vol. 13, 1988, pp. 471-482. 63. Robert C. Ford y Myron D. Fottler, “Empowerment: A Matter of Degree”, Academy of Management Executive, vol. 9, núm. 3, 1995, pp. 21-31. 64. Jeffrey Pfeffer, “Producing Sustainable Competitive Advantage Through the Effective Management of People”, Academy of Management Executive, vol. 9, núm. 1, 1995, pp. 55-69. 65. Basado en Jerry Yoram Wind y Jeremy Main, Driving Change: How the Best Companies Are Preparing for the 21st Century, The Free Press, Nueva York, 1998, pp. 133-134. 66. J. Richard Hackman, Leading Teams: Setting the Stage for Great Performances, Harvard Business School Press, 2002. 67. Basado en: • Robert C. Ford y Myron D. Fottler, “Empowerment: A Matter of Degrees”, Academy of Management Executive, vol. 9. núm. 3, 1995, pp. 21-31. • Lawrence Holpp, “Applied Empowerment”, Training, febrero de 1994, pp. 39-44. 68. Tomado de Richard L. Daft, Leadership: Theory and Practice, The Dryden Press, Fort Worth, 1999, pp. 254-255. 69. John P. Campbell, Marvin D. Dunnette, Edward E. Lawler III y Karl E. Weick, Managerial Behavior, Performance and Effectiveness, McGraw-Hill, Nueva York, 1970. 70. Charles Margerison y Dick McCann, Team Management: Practical New Approaches, Management Books, Nueva York, 2000. 71. Charles Margerison y Dick McCann, Team Management: Practical New Approaches, op. cit.
CAPÍTULO 10 • Equipos y facultamiento en la toma de decisiones (empowerment) 301 72. Basado en Charles J. Fonbrum y Drew Harris, “Gestão Estratégica de RH” en Allan Cohen, MBA: Curso Prático de Administração, Esevier-Campus, Río de Janeiro, 1999. 73. Tomado de Ron Ashkenas, Dave Ulrich, Todd Jick y Steve Kerr, The Boundaryless Organization: Breaking the Chains of Organizational Structure, Jossey-Bass, San Francisco, CA, 2002, pp. 150-151.
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Comportamiento organizacional
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Director Higher Education: Miguel
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PREFACIO vii PREFACIO El comportami
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CONTENIDO ix SUMARIO PARTE I El con
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CONTENIDO xi CONTENIDO PARTE I El c
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CONTENIDO xiii Objetivos globales 9
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CONTENIDO xv CAPÍTULO 9 MOTIVACIÓ
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CONTENIDO xvii Cómo ampliar el con
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CAPÍTULO 1 • Introducción al co
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PARTE I • El contexto ambiental y
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6 PARTE I • El contexto ambiental
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8 PARTE I • El contexto ambiental
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10 PARTE I • El contexto ambienta
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CAPÍTULO 3 • Las organizaciones
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CAPÍTULO 4 • Diseño organizacio
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120 PARTE I • El contexto ambient
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CAPÍTULO 6 • Organizaciones de a
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CAPÍTULO 7 • Diferencias individ
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PARTE II • Las personas en las or
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184 PARTE II • Las personas en la
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CAPÍTULO 9 • Motivación 235 CAP
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CAPÍTULO 9 • Motivación 237 CUA
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CAPÍTULO 9 • Motivación 239 1 N
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CAPÍTULO 9 • Motivación 241 Var
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CAPÍTULO 9 • Motivación 243 Sat
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CAPÍTULO 9 • Motivación 245 y e
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CAPÍTULO 9 • Motivación 247 Pir
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350 PARTE IV • La dinámica de la
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CAPÍTULO 14 • Cambio y desarroll
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CAPÍTULO 15 • Estrategia organiz
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488 GLOSARIO la comprensión de un
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490 GLOSARIO miso de mejorar contin
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492 GLOSARIO te. Es lo mismo que co
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494 GLOSARIO nistrativa que viene d
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496 GLOSARIO ERA CLÁSICA. Periodo
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498 GLOSARIO la comparación de res
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500 GLOSARIO L LEGITIMIDAD. Capacid
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502 GLOSARIO O OBJETIVOS DE OPERACI
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504 GLOSARIO de la administración.
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506 GLOSARIO SISTEMA ADMINISTRATIVO
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508 GLOSARIO TEORÍA GENERAL DE LOS
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510 BIBLIOGRAFÍA Nappelbaum, Z, Co
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512 ÍNDICE TEMÁTICO por adopción
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514 ÍNDICE TEMÁTICO homo social,
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516 ÍNDICE TEMÁTICO en la misión
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518 ÍNDICE TEMÁTICO de amistad, 2
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520 ÍNDICE TEMÁTICO de existencia
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522 ÍNDICE TEMÁTICO Red, social,
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524 ÍNDICE TEMÁTICO culturales, 3
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