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408<br />

PARTE IV • La dinámica de la organización. Macroperspectiva del CO<br />

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15. Adaptado de Stephen P. Robbins, Comportamento <strong>Organizacional</strong>,<br />

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404.<br />

18. Adaptado de Stephen P. Robbins, Comportamento <strong>Organizacional</strong>,<br />

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pp. 186-187.<br />

42. <strong>Idalberto</strong> <strong>Chiavenato</strong>, Gerenciando com as Pessoas, op. cit.,<br />

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p. 189.<br />

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49. Kenneth Thomas, “Conflict and Conflict Management”,<br />

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50. Kenneth Cloke y Joan Goldsmith, Resolving Conflict at<br />

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