OneSight Administrator Guide

Configuring the VQ Inspector Monitor for the Avaya Communication Manager
Configuring the VQ Inspector Monitor for the
Avaya Communication Manager
The Avaya Communication Manager Profile monitor passively
monitors call activity on specified extensions to create a metric data
set for each completed call handled by the Avaya Communication
Manager.
For the monitor to work, the Avaya Communication Manager must
be configured to send RTCP packets and Call Detail Records to the
OneSight Data Collector. In addition, the extensions to monitor
must be configured in the Avaya Communication Manager. This
process is described below.
Configuring the Avaya Communication Manager
To configure the Avaya Communication Manager:
1. Log in to the machine on which your Avaya Communication
Manager resides by entering https\\ and
entering your user name and password.
2. Launch the Native Configuration Manager and log in.
3. To enable RTCP packet forwarding, enter the command change
ip-network-region 1 in the Command field.
116 OneSight Administrator Guide