OneSight Administrator Guide

C h a p t e r 3
Getting Started
To use OneSight, you must configure at least one monitor group
and supply information about the web components you want to
monitor and the action plans you want to use to correct problems
that are discovered. This chapter provides procedures for creating
the monitor groups, monitors, and alerts you need to get started with
OneSight.
Note: If you are not logged on as an administrator, you cannot
perform these operations.
Empirix OneSight has these basic elements:
OneSight Server – This dedicated Windows server is where the
majority of OneSight software, the OneSight Console, database,
and web server software, is installed. The Console is browserbased
and can be accessed either from the OneSight Server or
from a client machine.
Contact Channel Components – These are the machines, systems,
devices, or other parts of your customer service site that you want
Empirix OneSight to monitor. Empirix OneSight can discover
these components through an automatic process or you can
specify these components yourself.
OneSight needs information about the web components that you
want to monitor and the action plans that you want to use to correct
problems that are discovered. To start using OneSight, you must
add at least one monitor group, supplying information needed to
monitor and manage that monitor group.
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