OneSight Administrator Guide

Creating SLAs
Creating SLAs
operations by defining time intervals. For example, some
requirements may only need monitoring during peak hours.
Managing – The process of measuring and managing from the
end-user perspective. OneSight provides real-time alerting so that
you can be proactive when service levels are in jeopardy, that is,
when they reach the defined warning level. In addition, OneSight
provides real-time and historical reports for availability and
performance.
You can also use the SLA status page to immediately understand
which SLAs are in violation and to prioritize response activities
for restoring impacted services.
Improving – The process of continuously understanding where
and what improvements can be made.
The overall tasks for configuring an SLA are as follows:
1. Configure time intervals. Time intervals are used when creating
SLOs to indicate the time period for which the objective applies.
Refer to Chapter 14.
2. Create the SLA.
3. Create the SLOs.
To create an SLA:
1. Click the Configure menu.
Chapter 13: Configuring Service Level Agreements 829