OneSight Administrator Guide

C h a p t e r 16
Configuring VQ Probes
Voice Quality (VQ) Probes calculate the voice quality score of calls
using the following systems:
The VQ Probe System
OneSight System
OneSight is used to configure and schedule CallMaster voice
quality scripts. The calling side, known as the A side, plays a
prompt and the receiving side, known as the B side, listens to the
prompt and calculates its VQ score. The B side then plays the same
prompt and the A side listens to it and calculates its VQ score. The
bi-directional scores are sent back to OneSight where they can be
monitored and viewed.
Voice Quality Basic monitors can make calls directly from the VQ
Probe Core to a remote VQ Probe, through the customer PBX
directly to the remote VQ Probe, and remote VQ Probes can call one
another.
Voice Quality Advanced monitors combine Voice Quality scores
with script metrics. In addition the Voice Quality Advanced
monitor can make calls through the customer PBX through an IVR
to the remote VQ Probe.
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