OneSight Administrator Guide

Setting Up an Alert to Trigger an Action Plan
Note: If the Test Name Filters are left blank the alert occurs no
matter on which test the underlying failure occurs.
Failure Types – Select the type of failures for which you
want to receive an alert.
Influences Availability – Indicates if this alert condition
affects whether the monitor is available.
Voice Transaction Failure – This setting applies to Voice
Transaction monitors, Voice Watch Transaction monitors, and the
script steps in Voice Quality - Advanced profile monitors. This alert
responds to failures that the OneSight Voice Engine receives from
the CallMaster Server and that OneSight Voice Watch receives
from the Voice Watch Server. This alert supports pattern matching
using a Perl expression, allowing you to associate an action plan
with a particular error message as described in the “Sample Failure
and Crossed Threshold Settings” section below.
Voice Transaction Warning – This setting applies to Voice
Transaction monitors, Voice Watch Transaction monitors, and the
script steps in Voice Quality - Advanced profile monitors. An alert
is triggered if any step in the script returns a warning.
Critical Voice Quality Score – This setting applies to the MOS and
PESQ score metrics in the OneSight Voice Quality Basic and
Advanced monitors. An alert is triggered when the score exceeds
the threshold settings.
Low Voice Quality Score – This setting applies to the MOS and
PESQ score metrics in the OneSight Voice Quality Basic and
Advanced monitors. An alert is triggered when the score exceeds
the threshold settings.
Respond by – Select how you want to respond if the alert condition
occurs by selecting an action plan from the list box. Options
displayed in this list box represent previously configured plans. To
create a new plan for this alert, click . If you don’t
Chapter 5: Configuring Monitors 433