OneSight Administrator Guide

Configuring OneSight Virtual Agent Monitors
Operating System – Select the operating system being used on
the host machine.
Charset – Specifies the character set to use for the Virtual
Agent. Select a character set from the list.
ISO-8859-1 – Latin alphabet for Western European languages
such as Basque, Catalan, Danish, Dutch, English, Faeroese,
Finnish, French, German, Icelandic, Irish, Italian, Norwegian,
Portuguese, Rhaeto-Romanic, Scottish, Spanish, Swedish,
Albanian, Afrikaans, and Swahili.
ISO-8859-13 – Baltic Rim languages.
ISO-8859-15 – Latin alphabet for Western European
languages.
ISO-8859-2 – Central and Eastern European languages that
use a Roman alphabet, including Polish, Czech, Slovak,
Slovenian, and Hungarian.
ISO-8859-4 – Latin alphabet for Estonian, Latvian,
Lithuanian, Greenlandic, and Sami.
ISO-8859-5 – Most Slavic languages that use a Cyrillic
alphabet including Belarusian, Bulgarian, Macedonian,
Russian, Serbian, and Ukranian.
ISO-8859-7 – Greek.
ISO-8859-9 – Latin alphabet for Western European languages,
similar to ISO 8859-1 with the Icelandic letters replaced with
Turkish letters. It is also used for Kurdish.
K018-R – Cyrillic
US-ASCII – United States.
UTF-16 – Unicode 16 bit.
360 OneSight Administrator Guide