OneSight Administrator Guide

Configuring Contact Center Components
135, 445, and any dynamically assigned TCP ports above 1024 –
The ports that WMI uses to gather statistics.
Proxy Server Ports
5007 – The port on which to listen for agents and for servers if no
server port is separately specified.
7778 – The port on which to listen for server connections and
defaults to the agent port.
*Port 5100 is a listening port that accepts both local host traffic and
connections from other machines. Therefore it is possible to install
a JMX Proxy on a different machine with a data collector. The port
number is also based on the 5100 plus the data collector instance
number. For example, if multiple data collectors are installed on the
same machine, data collector 1 may listen on port 5100 and data
collector 2 may listen on port 5101, etc.
Configuring Contact Center Components
Contact Center components are configured using the OneSight
interface to enter details such as URLs, user names, and passwords.
Some web components, however, may require extra configuration
outside of OneSight, because of either their location or the data
sources OneSight relies on.
In some situations, installing the OneSight Data Collector or
Remote Agent may be the best way to receive information about a
web component. The OneSight Data Collector or Remote Agent can
collect information more efficiently than some data sources, plus it
has the ability to run remote scripts to correct problems. Installing
the Data Collector or Remote Agent is a separate process from
OneSight Setup and is entirely optional.
The table below lists web components that may require some extra
configuration for OneSight to monitor them. For the full list of what
OneSight supports, refer to What OneSight Monitors in Chapter 1.
Chapter 2: Installing OneSight 47