19.07.2014 Views

OneSight Administrator Guide

OneSight Administrator Guide

OneSight Administrator Guide

SHOW MORE
SHOW LESS

Create successful ePaper yourself

Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.

Setting Up an Alert to Trigger an Action Plan<br />

6. In the Profile Editor, select the metric you want to create an<br />

alert for under Metrics and click the Add button on the right, in<br />

the Alerts group box. If you are modifying a metric’s existing<br />

alert, highlight the metric, then the alert, and click Modify. The<br />

Alert Editor opens.<br />

The Alert Editor<br />

Use the Alert Editor to configure alerts for a <strong>OneSight</strong> dedicated<br />

monitor or for a profile metric. Alerts define problem conditions the<br />

monitor or metric should detect and specify what <strong>OneSight</strong> should<br />

do if a problem occurs. The options available to you in the Alert<br />

Editor depend on the type of dedicated monitor you are configuring<br />

or on the data source used by the profile metric you are configuring.<br />

General Tab Main Settings<br />

Override profile – This field is displayed for <strong>OneSight</strong> Voice<br />

Transaction Profile monitors, <strong>OneSight</strong> Voice Watch Profile<br />

monitors, <strong>OneSight</strong> Voice Quality – Advanced monitors, and<br />

Empirix e-TEST Transaction monitors. Select this option to change<br />

alerts for this monitor. The profile itself will not be affected.<br />

Chapter 5: Configuring Monitors 425

Hooray! Your file is uploaded and ready to be published.

Saved successfully!

Ooh no, something went wrong!