OneSight Administrator Guide

Configuring OneSight Call Statistics Profile Monitors
Proxy Host – The IP address of the proxy server.
Port – The port of the proxy server.
Proxy User Name – The username for the proxy server.
Password – The password for the proxy server.
Configuring OneSight Call Statistics Profile
Monitors
OneSight Call Statistics Profile Monitors let you monitor call center
devices that are configured to talk to the call statistics server.
In the Add Monitor dialog box, when you click OneSight Call
Statistics Profile in the Monitor Types box, settings to configure a
OneSight Call Statistics Profile monitor appear on these dialog box
tabs:
General Tab – Contains the options that you can use to create a
OneSight Call Statistics Profile monitor for your call center.
Alerts Tab – Shows what action plan will be used when an alert
occurs. Options on this tab allow you to set up or modify an action
plan that responds to alerts generated by the current OneSight Call
Statistics Profile monitor. You can also configure how an alert will
affect the monitor group’s health. It can result in a Warning state, a
Critical state, or can have no impact on health.
Locations Tab – Specifies the Data Collector Location from which
the monitor checks performance.
Attributes Tab – Contains the options for specifying which attributes
are applied to this monitor for Status page sorting.
Monitor Groups Tab – Contains the options that you can use to
specify which monitor groups the monitor is used with. This tab is
196 OneSight Administrator Guide