OneSight Administrator Guide

Creating SLAs
Modify – displays the Update Service Level Objective dialog
box for changing the selected SLO.
Remove – deletes the selected SLO.
3. Click Add under the Service Level Agreements section.
This dialog box has the following options:
General Tab
Name – enter the name of the SLA.
Description – enter a description of the SLA.
Automatic warning schedule – sends an email at the configured
time if an SLO in the SLA is in a warning state. The email
contains the Service Level Warning report that can also be
viewed from the Reports menu.
Begin at – select the time at which to begin.
Chapter 13: Configuring Service Level Agreements 831