OneSight Administrator Guide

Configuring OneSight Voice Transaction Profile Monitors
add this monitor to a monitor group. Refer to Adding Monitors
to a Monitor Group in Chapter 4.
Configuring OneSight Voice Transaction Profile
Monitors
OneSight Voice Transaction Profile Monitor lets you monitor your
call center in real time, using objective performance data gathered
from your CallMaster server. If you have your own CallMaster
server, you can create a OneSight Voice Transaction Profile
monitor in OneSight to verify the performance of your telephonybased
voice transaction systems.
Note: The Hammer CallMaster server and the proxy server must be
the same version.
The OneSight Voice Transaction Profile monitor lets you select
which steps you want to test in the script.
The OneSight Voice Transaction Profile monitor retrieves data for
the monitors you have configured within your OneSight Voice
Engine.
In the Add Monitor dialog box, when you click OneSight Voice
Transaction Profile in the Monitor Types box, settings to configure
a OneSight Voice Transaction Profile monitor appear on these
dialog box tabs:
General Tab – Contains the options that you can use to create a
OneSight Voice Transaction Profile monitor for your call center.
Alerts Tab – Shows what action plan will be used when an alert
occurs. Options on this tab allow you to set up or modify an action
plan that responds to alerts generated by the current OneSight
Voice Transaction Profile monitor. You can also configure how an
alert will affect the monitor group’s health. It can result in a
Warning state, a Critical state, or can have no impact on health.
Chapter 5: Configuring Monitors 205