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I__. - International Military Testing Association

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If TQM does not work as promised. we may have to admit that<br />

programs which rely on people's good will just won't work. As Ring<br />

Lardner, Jr. (1990) said about Communism in Eastern Europe:<br />

Communism like Christianity is good in theory, but given human<br />

nature, hard to put into practice. Perhaps the same can be said<br />

about TQM.<br />

REFERENCES<br />

Beckhard, R. (1967, March-April). The confrontation meeting.<br />

Harvard Business Review 45<br />

--e-e-- -----w-- --,,-,a --' 149-155.<br />

Byrne, J.A. (1986. January). Business Fads: What's in -and-out? .<br />

Business Week<br />

------m- ----AL' pp.52-58.<br />

Clark, H.J. (1989, December). Total --m-e quality --w-w -e-w management: --a--- an<br />

$Bpllcation in a research and ___--- development ---- -s------- laboratory (AFHRL-TP-85=<br />

58,--AD-Azi5-808>T--BFooks-AFB, TX: Special Projects Office, Air<br />

Force Human Resources Laboratory.<br />

French, W., & Bell, C.H., Jr. (19841. Organization -- ---e---e- development: ------ -----<br />

Behavioral ---------- science --a---- _____-_------ interventions --- for organization ------v-- -- imBrovement ----,-,,A<br />

Englewood Cliffs, NJ Prentice-Hall.<br />

Kanji, GI.K. (1990). Total quality management: the second<br />

industrial revolution. Total quality &n~gement l(l),pp. 3-12.<br />

----- ---a- -,--,1-<br />

Lardner, R., Jr. (1990, March 191. --,: U S News ____ & World _ __ Report ,,-1<br />

Washington, DC. p. 27.<br />

Office Of Management and Budget. (19891. Quality ------ improvement e-w---prototype.<br />

----- Unpublished document available through the GASA Lewis<br />

Research-Center, Cleveland, OH.<br />

Tuttle, T.C., & Weaver, C.N. (1986, November). Methodology _ ____ for<br />

generating --v-e--- efficie_ncy --- and ------------- effectiveness measures -w-w---- (ggE_E@)i.a guide ----<br />

--- for -a- Air ----- Force ----------- measurement -------we--- facilitators (AFHRL TP-86-36, AD-Al74<br />

574). Brooks AFB, TX: Manpower and Personnel Division, Air Force<br />

Human Resources Laboratory.<br />

465

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