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Chapter 7 Working with Domino.Doc from a Browser - Lotus ...

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<strong>Chapter</strong> 13<br />

Troubleshooting<br />

About the <strong>Domino</strong>.<strong>Doc</strong> Log<br />

This chapter identifies some common problems you could encounter and<br />

gives solutions or workarounds in these sections:<br />

• About the <strong>Domino</strong>.<strong>Doc</strong> Log<br />

• Changing the Log File Settings<br />

• Why Can’t I<br />

• About ODMA application issues<br />

• Known ODMA application issues<br />

• General issues<br />

As you work <strong>with</strong> <strong>Domino</strong>.<strong>Doc</strong> in your ODMA-supported application, a log<br />

reports processing errors that can help troubleshoot problems. The log,<br />

domdoc.log, is a text file that gets created in your <strong>Domino</strong>.<strong>Doc</strong> directory. It<br />

provides the activity date and time, a numeric Error Code, a message or<br />

description of the error, and the affected module. If you encounter processing<br />

problems <strong>with</strong> <strong>Domino</strong>.<strong>Doc</strong>, review this log prior to calling Customer<br />

Support, and be prepared to give this information to the support representative.<br />

If you are having ongoing problems, you can set the “Verbose logging“<br />

option to provide additional information to help you solve these problems.<br />

By default the “Truncate log file” option is set to create a new log for each<br />

<strong>Domino</strong>.<strong>Doc</strong> session. Turn this option off to identify recurring problems.<br />

Changing the Log File Settings<br />

You can change the Log File Settings for the <strong>Domino</strong>.<strong>Doc</strong> Log in order to<br />

report additional processing information that may help troubleshoot<br />

ongoing problems.<br />

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