College Catalog Cover Design 2 - Pima Community College

Business administration Electives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9
see an advisor to complete the appropriate number of transferable electives so the program total is 60–64 credits. Courses from
the following business prefixes are recommended: aCC, Bus, Cis, fin, mgt, mKt, PaD, rls, or language courses.
Subtotal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37-40
Total credits as displayed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60-63
† Core or support course(s) fulfill this requirement.
¥ agEC requires 35 credits. this subtotal shows the agEC credits not fulfilled by core, support, or second language courses.
* this course has a prerequisite, co-requisite, or recommendation. see course description section.
§ ECn 200 may be substituted for ECn 201 or 202. (see an advisor)
Customer Service Management
Customer Service Management — Certificate for Direct Employment
gain the knowledge and skills to excel as a customer service representative or manager. Complete this program by
taking classes in a combination of weekdays and evenings/weekends.
What can I do with this certificate?
Career Options: advance in a career as a customer service representative in the business industry.
Academic Options: Continue your studies by working toward additional degrees and certificates in business.
Location: Downtown Campus
Department/Contact Information:
Dean: 206-7046
lead faculty: 206-7046
Program/major Codes: CRTCSV/CSV
Course Number Course Title Credit Hours
Required Core Courses - A grade of C or better is required for graduation.
Bus 100 introduction to Business (F-Sp-Su)
or mgt 122 supervision (F-Sp-Su) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Csa 100* Computer literacy (F-Sp-Su) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
mgt 110 Human relations in Business and industry (F-Sp-Su) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
mgt 130* improving Customer service Quality (Sp) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
mKt 100 Customer service (n/o) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
sPE 120 Business and Professional Communication (F-Sp-Su)
or Wrt 154* Career Communications (F-Sp). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Total credits as displayed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
f= fall | sp= spring | su= summer | n/o= may not be offered this year, check class schedule
BusinEss CarEErs
Pima Community College Catalog 2011/2012 128