College Catalog Cover Design 2 - Pima Community College

Management
For courses numbered 098, 198, 298, see “Topic Courses” on page 292
MGT 110 Human Relations in Business and Industry
3 cr. hrs. 3 periods (3 lec.)
Examination of the most basic forms of human relations as it relates to business and industry. Includes the roles of the
employees, supervisors, and management, management concepts and functions, communication, managing change and
stress, human motivation, building relationships, and supervising groups. Also includes leadership and management
styles, selection, orientation, training, and appraisal, discipline, complaints, grievances, and working with the union, and
security, safety, and health at work.
Offered: Fall, Spring, Summer.
MGT 122 Supervision
3 cr. hrs. 3 periods (3 lec.)
Theories and concepts of supervision. Includes the role of the supervisor, management concepts and functions,
communication, managing change and stress, human motivation, building relationships, supervision of groups, leadership
and management styles, selection, orientation, training, appraisal, and discipline. Also includes complaints, grievances,
working with the union, security, safety, and health at work.
Information: This course consists of study and application. The student will first review all of the major concepts in
supervision. The student will then utilize all of the major concepts presented to examine and evaluate a series of case
studies. At the end of the course, a final and cumulative case study will be evaluated.
Recommendation: It is recommended that students complete MGT 110 before enrolling in this course.
Offered: Fall, Spring.
MGT 124 Small Business Management
3 cr. hrs. 3 periods (3 lec.)
Analysis of the practical problems of organizing, managing and starting a small business. Includes introduction and
overview, selecting employees, forms of ownership, managing the business, business plan, pricing, managing cash flow,
creating sales forecast, income statements, breakeven analysis, source of funds, international operations, contract, risk,
and international opportunities.
Offered: Fall, Spring.
MGT 130 Improving Customer Service Quality
3 cr. hrs. 3 periods (3 lec.)
Exploration of customer service quality in a variety of product and service arenas. Includes customer/supplier interactions,
quality indicators, costs of service quality, guidelines for quality service improvement, pitfalls or danger signs, service
quality benchmarking process, variation, introductory tools for service quality improvement, and quality training.
Recommendation: Completion of CSA 100 before enrolling in this course.
Offered: Spring.
MGT 210 Environmental Decisions for Business and Industry
3 cr. hrs. 3 periods (3 lec.)
Overview of environmental issues and related decisions pertaining to business and industry. Includes government
relationships, the role of the business office, the design and engineering of buildings, case studies on operational
decisions, entrepreneurial opportunities, and related ethics.
Offered: May not be offered this year, check class schedule.
MGT 230 Dynamics of Leadership
3 cr. hrs. 3 periods (3 lec.)
Training in leadership philosophy and application. Includes the changing nature of leadership, vision and mission, strategic
planning, team building and group dynamics, managing conflict, anticipating and responding to change, complex systems,
multiculturalism, ethics, power and privilege, self-assessment of leadership skills and characteristics, personal definition
and philosophy, wellness and renewal, communication skills, presentation and facilitation skills, and designing and
completing a leadership project.
Information: Same as STU 230.
Offered: Fall, Spring.
MGT 270 Computer Applications for Managers
3 cr. hrs. 3 periods (3 lec.)
Development of management skills in computer applications for business. Includes state of computing technology,
electronic commerce and the economy, international issues, work and the virtual workplace, project management, and
presentations
Recommendation: Completion of CSA 101 or proficiency with Microsoft Office software before enrolling in this course.
Offered: Fall, Spring.
MANAGEMENT
Pima Community College Catalog 2011/2012 491