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Profile: The year 2011 represented a transition period for this retailer, including a restructuring<br />

and major management changes. In November, Ron Johnson , the former head of Apple Stores,<br />

was named CEO, along with a new executive team. A new pricing strategy was announced,<br />

including plans for new store layouts and merchandising assortments. Additionally, a brand new<br />

company logo debuted: a square reminiscent of the US flag, using red-white-and-blue colors. A<br />

smaller blue square (upper left corner) shows ‘jcp’ in white letters; the full square has a border in<br />

red with a white fills-in. The company then plotted its 2012 transformation strategy, calling for the<br />

development of three concepts within JCPenney department stores. By 2014, the prototype stores<br />

will appear, featuring The Shops (up to 100 curetted stores, shops and boutiques) placed alongside<br />

a “pathway”, called The Street, which surrounds The Square or central core of the store, where<br />

instead of selling merchandise, it offers fun, services and attractions for customers. Initially,<br />

JCPenney will create The Shops, such as Martha Stewart retail stores with home and lifestyle<br />

merchandise, a Liz Claiborne store, a Nanette Lepore store stocked with the runway fashion<br />

designer’s creations, etc. These shops are scheduled for rollout beginning in 2012. A new show<br />

concept, using the Joe Fresh brand, licensed from Loblaws of Canada (also in this database) was<br />

recently announced. (In November 2011, the company completed its acquisition of worldwide<br />

rights for Liz Claiborne ‘s family of trademarks plus the US and Puerto Rican rights to the Monet<br />

trademark.) Also, its ongoing development of in-store boutiques continues: 77 Sephora beauty<br />

boutiques bring their total to 308, 423 MNG by Mango shops opened bringing their total to 500,<br />

and 502 Call it Spring shops opened, bringing its number to 505. CEO Johnson also initiated a<br />

three-pricing strategy, i.e., everyday, month-long, and best value pricing. The so-called monthlong<br />

value strategy, which was designed to replace the typical “sale” promotions flopped;<br />

customers didn’t buy this, as 2012 first quarter sales results indicated. So it’s back to the sales<br />

promotions. With its 2011 same store sales flat and its balance sheet showing a $ 152 million loss<br />

for the year, versus $378 million net profit in 2012, the retailer opened only three new department<br />

stores during the year. It also introduced a new store concept, “The Foundry Big & Tall Supply<br />

Co.,” targeted to males fitting that description—and representing more than half the US male<br />

population according to marketing data. These 5,000-to-6,000-square-foot stores carry brands and<br />

private brand athletic wear, sportswear, footwear, and accessories, plus tailored clothing. The<br />

stores look like a microbrewery (even their fitting rooms resemble giant copper beer tanks); but<br />

the draw for customers is not beer, but big TV screens and a poker table. Some 10 stores were<br />

opened in Texas and Missouri with plans for up to 100 by 2013. The company is “elevating” its<br />

private brands by improving their quality and restoring brand equity.<br />

Procurement Contacts: John Walter, Director of Marketing; Peter M. McGrath, Executie P,<br />

Product Development & Sourcing<br />

JEAN COUTU GROUP (PJC) INC., THE<br />

530 Beriault Street, Longueuil, Quebec J4G 1S8 CANADA<br />

Tel: (450) 464-9760<br />

Fax: (450) 646-2510

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