University of Vaasa - Vaasan yliopisto

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Following the incorporation of this new vision, three forms of passage from the
second quality generation to the third quality generation can be identified (see Figure
3):
a) Through the integration of the different existent administration systems in the
organization;
b) Through the extension from the excellence concept to the concept of
sustainable excellence;
c) Through the incorporation of the dialogue with the stakeholders of the
organization.
Figure 3: Three evolution roads for the third quality generation
Source: Adaptation by the authors' of Karapetrovic (Karapetrovic ,
2003)
In this work we emphasize the third form of passage, through the expansion of the
excellence concept, to a concept of sustainable excellence.
Third Quality Generation through the Extension of the
Excellence Concept to the Concept of Sustainable
Excellence.
The excellence is seen as a synonymous of TQM, which is applied in the
organizations through different existing models in the world (BEM - Business
Excellence Model). These models present a methodology that, through the use of a
self-assessment tool, helps the organizations measure its degree of adherence to the