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Azura-Edo Independent Power Plant Environmental Impact ... - IFC

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Figure 6.7<br />

Grievance Process<br />

Please note: Grievance Officer (GO), Human Resources (HR), Community Liaison Officer (CLO) and<br />

Managing Director (MD).<br />

Source: <strong>Azura</strong> <strong>Edo</strong> ESIA Stakeholder Engagement Plan (August 2011)<br />

6.7 PROCESS OF MANAGING GRIEVANCE DURING THE ESIA AND RAP<br />

IMPLEMENTATION<br />

Both OP 4.12 and PS 5 require that projects implement a Grievance<br />

Mechanism in order to accommodate any grievances, complaints or other<br />

concerns that stakeholders may have throughout the operational phase as well<br />

as for the resettlement process. An effective grievance mechanism is<br />

fundamental to facilitating an effective and sensitive resettlement process, and<br />

AZURA EDO IPP<br />

6-18<br />

DRAFT EIA REPORT

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