Domino.Doc 3.5 User's Guide - Lotus documentation - Lotus software

Chapter 12
Troubleshooting
About the Domino.Doc log
This chapter identifies some common problems you could encounter and
gives solutions or workarounds in these sections:
• About the Domino.Doc log
• Why can’t I...?
• General issues
• Known ODMA application issues
As you work with Domino.Doc in the Desktop Enabler, a log reports
processing errors that can help you troubleshoot problems. The log,
domdoc.log, is a text file that gets created in your Domino.Doc directory. It
provides the activity date and time, a numeric Error Code, a message or
description of the error, and the affected module.
If you encounter processing problems with Domino.Doc, review this log
prior to calling Customer Support, and be prepared to give this information
to the support representative. If you are having ongoing problems, you can
set the “Verbose logging” option to provide additional information to help
you solve these problems.
By default the “Truncate log file” option is set to create a new log for each
Domino.Doc session. Turn this option off to identify recurring problems.
For more information, see “Changing the log file settings” in Chapter 2,
“Getting Started.”
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