Interpersonal Communication- A Mindful Approach to Relationships, 2020a

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To judge others more accurately, we need to engage in perception checking. 1. Describe your perception of the event 2. Offer three different interpretations of that behavior 3. Seek clarification about the interpretations 4. That’s it! I know this sounds easy, but it’s definitely much harder than it looks. Key Takeaways The different types of listening responses are silent listening, questioning, paraphrasing, empathizing, supporting, analyzing, evaluating, and advising. Questioning can be to clarify meanings, encourage elaboration, learn about others, increase discovery, or obtain more information. Perception checking involves describing the situation, offering three possible interpretations, and then seeking information. Exercises Write down an example of each of the listening responses and why it is appropriate for that situation. Why did you write down what you did? Create a chart with the different types of questions and give at least two examples for each type. Compare with a friend in class. Watch a movie or television show with your friends, then ask them to write down the three most notable moments. Compare what you wrote to others. Was it similar or different? Why or why not? Did you all have the same perceptions? Why? Chapter Wrap-Up We spend most of our lives engaged in talking and listening behavior. As such, understanding the functions of talking and listening in interpersonal communication is very important. In this chapter, we started by discussing the importance of everyday conversations. We next discussed a specific type of talk: disclosing information about ourselves (self-disclosure). We then switched gears and focused on the listening component. Overall, talking and listening are extremely important to interpersonal communication, so understanding how they function can help improve our communication skills. Interpersonal Communication 248
End of Chapter Key Terms • Analyzing • Appreciative Listening • Communication Motives • Communication Needs • Comprehension Listening • Conversations • Emotional Blackmail • Empathic Listening • Empathizing • Evaluative Listening • Hearing • Johari Window • Listening • Paraphrase • Self-Disclosure • Silent Listening • Social Penetration Theory Real World Case Study Mictrotela is the new leader in telecommunications. However, many customers are having problems with their new cell phones. They have tried calling customer service to solve their problems. However, many of the customers get frustrated and wind up terminating their cell phone contracts. Mictrotela does some research and discovers that many of their customer service representatives do not know how to listen effectively. Many of the customers who call the company have complained that no one is listening to their problems. 1. If you were hired as a consultant for this business, how would you fix this problem? 2. How can you teach customer service representatives better listening skills? 3. What are some strategies to help customers feel like they are being listened to? End of Chapter Quiz 1. Kara couldn’t wait to talk to her best friend Jose. She’s had a truly horrible, no good, very bad day. As soon as Jose enters her apartment, she just starts venting. What type of conversation is Kara having with Jose? a. discourse b. debate c. dialogue d. deviant 249 e. diatribe 2. Cory doesn’t know if he is a good cook because he has never been in a kitchen. His friends don’t even know if Cory has a kitchen in his house. Which window pane of Johari’s window does this represent? a. open b. blind Interpersonal Communication
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Interpersonal Communication 1 In In
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Contents Preface ..................
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Organizing ........................
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Introversion/Extraversion .........
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Proxemics .........................
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Analyzing .........................
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Avoiders ..........................
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Solitary Survivor (Retired) .......
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Resource ..........................
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Reactions to Hurtful Messages .....
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Control, in, and of itself, is neit
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One of the inherent limitations of
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NACADA Journal (National Associatio
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day message family Now might relati
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“interpersonalness.” On the oth
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physical symptoms. It is vital for
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information with other people. We c
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etween serious versus non-serious i
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If, however, you’ve had a bad exp
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Religion can also impact what you v
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used to harsh language or foul lang
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Self-Monitoring The last characteri
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Today scholars view the term “int
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cable, satellite television, the Wo
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Towards a Mindfulness Model Shauna
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are). 4. L stands for love (being k
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The last facet of mindfulness is
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psychological in nature). Simply, t
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Real World Case Study Noam is a fre
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References 1 Bochner, A. P. (1989).
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Illuminating the theory & practice
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Image by Sasint from Pixabay Chapte
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As the arrow in Figure 2.1 indicate
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Discovering Self-Concept - Who are
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In another study, researchers sough
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Channel With advances in technology
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and just close your eyes. Focus on
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Figure 2.3a The Rubin Vase - based
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is normal behavior. We are so focus
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In this section, we have discussed
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The Shannon-Weaver model was critic
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MESSAGE Encoder Interpreter Decoder
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In 1970, Dean C. Barnlund created t
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As a receiver, you can keep trying
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of information from a source or sen
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The first statement in the credo fo
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feelings on this subject. When it c
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End of Chapter Quiz 1. Paul tells J
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20 Model. (2020). BusinessDictionar
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Image by johnhain from Pixabay Chap
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Thoughtful Conversely, the top ten
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The final characteristic of Rogers
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ased on facts. For example, many pe
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Mindfulness Activity One of the bea
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According to Simon, Vulture (‘vul
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• Is thinking this way helping me
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provided some interesting stories,
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1. Temperament is biologically dete
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Personality: • https://projects.f
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Neuroticism is the degree to which
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is a form of social organization wh
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Although relatively little research
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1. Lack of affect in interpersonal
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• Watch the following interview c
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sion-24 (PRCA-24). 75 If you have n
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gender (feminine males, masculine f
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tion sensitivity. In a set of thre
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7. Increased fear of rejection. 8.
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End of Chapter Key Terms • Affect
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etween self-esteem and communicatio
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https://psychcentral.com/lib/challe
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73 Buss, A. (2009). Anxious and sel
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119 Interpersonal Communication
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Image by Gerd Altmann from Pixabay
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ferent perceptions. The same thing
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Abstract Information Research Acade
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little “cuddle monster” because
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have perceptions about yourself. Th
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unique spellings of names. Names ca
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generally inflamed by this rhetoric
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We can decrease affiliation with ot
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The business world is full of jargo
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e in hot water Be in trouble. If yo
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she’s a doll full of beans full o
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types of improper language: vulgari
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doing this activity, try to be more
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Read Lastly, you should read regula
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Finally, this chapter discusses the
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References 1 Lakoff, R. T. (2001).
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expressions if everyone’s face wa
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meanings of crossing one’s arms.
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wife in high school. During a skit,
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Accenting is a form of nonverbal co
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daily lives, such as greeting, comf
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Instructions: Read the following qu
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Dysfluencies, Vocal Fillers, or Ver
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Proxemics is the study of communica
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of products available to enhance en
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_____9. _____10. I think my metabol
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care for, and take pleasure in your
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As we’ve discussed with mindfulne
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Instructions: Please read each sent
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Second, individuals must believe no
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End of Chapter Key Terms • Accent
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References 1 Eckman, P and Friesen,
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44 Ibid. 45 Richmond, V. P., Smith,
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Figure 6.1 Traditional costumes and
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In addition to a dominant culture,
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6.2 The Function of Culture Learnin
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Page 249 and 250: discourage self-disclosure) • Phy
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Page 265 and 266: Positive Characteristics Give cues
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Page 277 and 278: References 1 Apps, J. (2014). The a
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Page 307 and 308: Exercises • As a class, ask every
Page 309 and 310: End of Chapter Quiz 1. Picking a se
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Page 315 and 316: Image by Gerd Altmann from Pixabay
Page 317 and 318: From this perspective, conflict is
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are moralistic judgments where we i
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Instructions: Read the following qu
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communicated with each other. Speci
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In 1958 social psychologist Herbert
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Legitimate The fourth base of power
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the power we have over others as we
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Interpretation Each of the four par
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Conflict Management Tactic Definiti
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think, listen, and then communicate
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aggressive. Conversely, you have to
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End of Chapter Key Terms • Accide
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5. Hodoya is a Canadian union leade
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nations and applications. Allyn & B
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Beverley Fehr was one of the first
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your friendships. Why did you decid
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interpersonal goals, while maintain
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On the other side, we do depend on
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1. When you’re with your friends,
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This does not discount the possibil
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if the time arises. are ones that
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they considered friends. Although n
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• Use criticism and insults as we
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the nature of gender differences an
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Sexuality The obvious next step in
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sex (and it appears that most do),
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universities, the government, and h
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it’s not mutual, then we’re not
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perspective for communication schol
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Friendship processes 2 Hruschka, D.
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Personal Relationships (pp. 391-410
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Image by Brad Dorsey from Pixabay C
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Statistical Definition of ‘Family
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almost anything to be considered a
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The fifth trait of a family deals w
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To further explain the concepts of
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Fork Pin Third Wheel First Wheel Ho
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communicate with others. Norms, on
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same end result using multiple star
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Genogram Symbols Basic Symbols Male
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Vader is a slightly distant father
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y social-construction or intra-psyc
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“dinks,” dual incomes, no kids.
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The typical final stage in the fami
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warmth are more likely to engage in
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sibling is a great way to enjoy eac
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11.4 Marriage Relationships Learnin
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Sharing The third dimension of marr
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overly assertive in their conflict
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Chapter Wrap-Up As we discussed at
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c. Genogram d. Genealogy tree 4. In
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25 Kerr, M. E., & Bowen, M. (1988).
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71 Umberson, D., Thomeer, M. B., Kr
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12.1 Technology and Communication L
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creation of a system that could all
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(Figure 12.4). The invention of IRC
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In this section, we’re going to d
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newspapers in the 1880s often used
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Third, netiquette attempts to gover
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Instructions: This set of questions
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her/him/themselves occupied (e.g.,
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themed posts. Pitcan, M., Marwick,
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ut the goal is to provide a space w
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Psychosocial Crisis Trust vs. Mistr
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and wanted to share a meme, but rea
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Even J. K. Rowling (of Harry Potter
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They found five basic reasons peopl
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those possible in traditional FtF i
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She decides to download the app and
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The History Channel. https:// www.h
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47 Bullingham, L., & Vasconcelos, A
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0.97 hours 1.06 hours 0.59 hours 0.
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had dealings with the EPA for $50 p
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• Encourage your coworkers to dem
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4. Noticing and letting go of your
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Characteristic Informal Formal Cont
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Have you ever been disrespectful in
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Fred Dansereau, George Graen, and W
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Research Spotlight In a 2019 articl
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The third followership style is the
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It’s always good to have a peer t
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Ability to Focus Have you ever foun
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marked by gradual changes that help
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personalistic focus. Instead of jus
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Key Takeaways • According to Patr
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Propinquity Interpersonal Attractio
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e terminated. Robert Quinn was the
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employment-related decisions withou
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This section, the most important of
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WRs they had engaged in, this motiv
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There are many books out there desi
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Sixth, we have the intrusive harass
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tends to be highly uncivil in the w
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ensure that the targets of the bull
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Key Terms • Career Strategizing
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4. At work, Stella has an inherent
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21 Ibid..; pg. 33. 22 Gagnon, M. A.
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work. Journal of Managerial Psychol
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Image by John Hain from Pixabay Cha
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Butterfield and Rebecca Chory-Assad
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accurately. is defined as using
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“Even in the closest, most satisf
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After exploring the types of hurtfu
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Current research indicates that rel
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the name-calling would be considere
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speculate that cyberbullying is wor
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Denial of due process in meetings D
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Jennifer Guthrie and Adrianne Kunke
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their experiences with two addition
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Internet infidelity, and hurtful me
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tion about the state of the relatio
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42 Aloia, L., & Solomon, D. (2013).
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Assertiveness Attending Attention A
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Conflict Confrontational Behaviors
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Emotional Loneliness Emotional Vamp
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Identification Ideology of traditio
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Kinesics Language Language Adaptati
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Norms Observing Oculesics Olfactics
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Representational Function Responsiv
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Sociocommunicative Orientation Soci
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Versatility Vocabulary Vocalics Wil
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