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Interpersonal Communication- A Mindful Approach to Relationships, 2020a

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References<br />

Soft skills <strong>to</strong> pay the bills:<br />

Mastering soft skills for workplace success. <br />

<br />

2 Ibid.; pg. 114.<br />

3 The Oxford English Dictionary. (1963). At the Clarendon Press.<br />

4 Redding, W. C. (1996). Ethics and the study of organizational communication: When will we wake up?<br />

In J. A. Jaksa & M. S. Pritchard (Eds.), Responsible communication: Ethical issues in business, industry, and the<br />

professions (pp.17-40). Hamp<strong>to</strong>n Press.<br />

5 Lee, B. (2016). A mindful path <strong>to</strong> a compassionate cultural diversity. In. M. Chapman-Clarke (Ed.),<br />

<strong>Mindful</strong>ness in the workplace: An evidence-based approach <strong>to</strong> improving wellbeing and maximizing performance<br />

(pp. 266-287). Kogan Page.<br />

6 Wing, D. (2010, November 17). Microaggressions in everyday life: More than just race – Can<br />

microaggressions be directed at women or gay people? Psychology Today. https://tinyurl.com/ycm6ky7n; para. 2.<br />

7 Lee, B. (2016). A mindful path <strong>to</strong> a compassionate cultural diversity. In. M. Chapman-Clarke (Ed.),<br />

<strong>Mindful</strong>ness in the workplace: An evidence-based approach <strong>to</strong> improving wellbeing and maximizing performance<br />

(pp. 266-287). Kogan Page; pg. 283.<br />

8 Snyder, C. R., & Higgins, R. L. (1988). Excuses: Their effective role in the negotiation of reality.<br />

Psychological Bulletin, 104(1), 23-35. https://doi.org/10.1037/0033-2909.104.1.23<br />

9 Hill, D. J., Baer, R., & Kosenko, R. (1992). Organizational characteristics and employee excuse making:<br />

Passing the buck for failed service encounters. Advances in Consumer Research, 19, 673-678. See Also Hill, D. J.,<br />

& Baer, R. (1994). Cus<strong>to</strong>mers complain--businesses make excuses: The effects of linkage and valence. Advances in<br />

Consumer Research, 21, 399-405.<br />

10 Bellizzi, J. A., & Norvell, D. (1991). Personal characteristics and salesperson’s justifications as modera<strong>to</strong>rs<br />

of supervisory discipline in cases involving unethical salesforce behavior. Journal of the Academy of Marketing<br />

Science, 19, 11-16.<br />

11 Nordrum, A. (2014). What’s Your Excuse? Psychology Today, 47(4), 22.<br />

12 Payscale. (2016). 2016 Workforce-Skills Preparedness Report. Retrieved from https://www.payscale.com/<br />

data-packages/job-skills<br />

13 Primack, B. A., Roberts, T., Fine, M. J., Dillman Carpentier, F. R., Rice, K. R., & Barna<strong>to</strong>, A. E. (2012). ER<br />

vs. ED: A comparison of televised and real-life emergency medicine. Journal of Emergency Medicine, 43(6), 1160-<br />

1166. https://doi.org/10.1016/j.jemermed.2011.11.002<br />

14 Hersey, P., & Blanchard, K. H. (1969). Life cycle theory of leadership. Training and Development Journal,<br />

23(5), 26–34.<br />

15 Ibid.<br />

16 Dansereau, F., Graen, G., & Haga, W. J. (1975). A vertical dyad linkage approach <strong>to</strong> leadership within<br />

formal organizations: A longitudinal investigation of the role making process. Organizational Behavior and<br />

Human Performance, 13(1), 46-78. https://doi.org/https://doi.org/10.1016/0030-5073(75)90005-7<br />

17 Graen, G. B., & Uhl-Bien, M. (1995). Relationship-based approach <strong>to</strong> leadership: Development of leadermember<br />

exchange (LMX) theory of leadership over 25 years: Applying a multi-level multi-domain perspective.<br />

Leadership Quarterly, 6(2), 219–247. https://doi.org/10.1016/1048-9843(95)90036-5<br />

18 Lussier, R. N., & Achua, C. F. (2007). Leadership: Theory, application, skill development (3rd ed.). Thomson/<br />

South-Western, p. 254.<br />

19 Ibid.; p. 254.<br />

20 Graen, G.B., & Uhl-Bien, M. (1991). The transformation of professionals in<strong>to</strong> self-managing<br />

and partially self-designing contributions: Toward a theory of leader-making. Journal<br />

of Management Systems, 3(3), 33-48.<br />

<strong>Interpersonal</strong> <strong>Communication</strong> 494

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