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28 Kelman, H. (1958). Compliance, identification, and internalization: Three processes of attitude change.
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29 Wheeless, L. R., Barraclough, R., & Stewart, R. (1983). Compliance-gaining and power in persuasion. In
R. N. Bostrom (Ed.), Communication Yearbook 7 (pp. 105-145). Sage.
30 McCroskey, J. C. (1992). An introduction to communication in the classroom. Burgess.
31 Kelman, H. (1958). Compliance, identification, and internalization: Three processes of attitude change.
Journal of Conflict Resolution, 2(1), 51-60. https://doi.org/10.1177/002200275800200106
32 French, J. R. P., Jr., & Raven, B. H. (1959). The bases of social power. In D. Cartwright (Ed.), Studies in
social power (pp. 150–167). Institute for Social Research.
33 Ibid.
34 Raven, B. H. (1965). Social influence and power. In I.D. Steiner & M. Fishbein (Eds.), Current studies in
social psychology (pp. 371–382). Holt, Rinehart, Winston.
35 Ibid.
36 Raven, B. H. (2008). The bases of power and the power/interaction model of interpersonal influence.
Analyses of Social Issues and Public Policy, 8, 1-22.
37 French, J. R. P., Jr., & Raven, B. H. (1959). The bases of social power. In D. Cartwright (Ed.), Studies in
social power (pp. 150–167). Institute for Social Research.
38 Bauerlein, M. (2008). The dumbest generation: how the digital age stupefies young Americans and jeopardizes
our future (or, don’t trust anyone under 30). Penguin.
39 Kruger, J., & Dunning, D. (1999). Unskilled and unaware of it: How difficulties in recognizing one’s own
incompetence lead to inflated self-assessments. Journal of Personality And Social Psychology, 77(6), 1121–1134.
https://doi.org/10.1037/0022-3514.77.6.1121
40 Wrench, J. S., McCroskey, J. C., & Richmond, V. P. (2008). Human communication in everyday life: Explanations
and applications. Allyn & Bacon.
41 Walton, R. E., & McKersie, R. B. (1965). A behavioral theory of labor negotiations: An analysis of a social
interaction system. McGraw-Hill.
42 Sillars, A. L., Coletti, S., Parry, D., & Rogers, M. (1982). Coding verbal conflict tactics: Nonverbal and
perceptual correlates of the ‘avoidance-competitive-cooperative’ distinction. Human Communication Research,
9(1), 83-95. https://doi.org/10.1111/j.1468-2958.1982.tb00685.x
43 Ibid.
44 Ibid.
45 Ibid.
46 Wrench, J. S., & McGee, D. S. (2000, November). The influence of saliency and family communication
patterns on adolescent perceptions of adolescent and parent conflict management strategies. Paper presented at the
National Communication Association’s Convention, Seattle, WA.
47 Cahn D. D., & Abigail, R. A. (2014). Managing conflict through communication (5th ed.). Pearson Education.
48 Ibid,; pg. 79.
49 Ibid.; pg. 83.
50 Rush, T. (2018, March 15). Applying mindfulness for better conflict management: Tips to try the next
time you’re facing a dispute with a colleague. ConsultQD. https://tinyurl.com/ulq3vn8; paras. 7-13.
End of Chapter Quiz
Answer Key
1) E 2) C 3) A 4) D 5) D
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