Navy Cash Standard Operating Procedures - Financial Management ...

7.7.3 CAD Failure.a. Troubleshooting Procedures(1) If a vending machine CAD is not working, ship’s store personnel should followNavy Cash troubleshooting procedures. For example, verify that the ship’s network is up and thatthe routers are powered on; check the cables from the CADs to the routers; cycle power to thevending machine by turning the vending machine off then back on; clean the Secure AccessModule (SAM) chip; replace the SAM; or, finally, replace the CAD. (See the Navy CashMaintenance CD for detailed procedures.)(2) If the ship’s network is down, do not cycle power to the vending machine. Oncethe vending machine and CAD are powered down, the network connection is needed to reset theCAD for operation when power is restored. The CAD can operate in the offline mode and storeabout 741 transactions, and the vending machine can continue to operate, at least until the CADis full.b. Proper cleaning of the card readers can significantly reduce the incidence of cardreaders failing to read the Navy Cash card (see paragraph 7.2).c. If the CAD itself fails, ship’s store personnel can replace it with a spare device fromstock. All such replacements MUST be coordinated with the disbursing office so that the CADsare associated with the correct vending machines in the Navy Cash application, thus ensuringsales are recorded to the proper merchants (see paragraphs 7.4.5 and 8.4.29.a).d. If the shipboard network or Navy Cash server are likely to be down for an extendedperiod or there are no spare CADs in stock, the sales division can revert to accepting cash, ifauthorized by the Commanding Officer, by replacing the CAD with a dollar bill validator and/orturning on the coin changer for each vending machine. Procedures outlined in the NAVSUPP487 for collecting cash will be followed.NC SOP Ver 1.12 Chpt 7 Ship Store.doc 7-21 16-Aug-07